.rich-editor{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:var(--surface,#fff);color:inherit;min-width:0;text-align:left;font-weight:400}.rich-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:3px;padding:6px 8px;border-bottom:1px solid var(--line);background:var(--line-2)}.rich-toolbar button,.rich-attach{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-width:30px;min-height:32px;padding:4px 7px;border:0;border-radius:5px;background:transparent;color:inherit;font:inherit;font-size:13px;cursor:pointer}.rich-toolbar button:hover,.rich-attach:hover,.rich-toolbar button[aria-pressed=true]{background:#8080802e}.rich-toolbar button:focus-visible,.rich-attach:focus-within{outline:2px solid var(--navy-300);outline-offset:1px}.rich-toolbar button:disabled,.rich-editor.disabled{opacity:.55}.rich-attach{position:relative;overflow:hidden!important;margin:0!important;font-weight:400!important}.rich-attach input{position:absolute!important;top:0;right:0;bottom:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.rich-body{min-height:130px;max-height:420px;overflow:auto;padding:14px 16px;outline:none;overflow-wrap:anywhere;font-size:14px;line-height:1.65;white-space:pre-wrap}.rich-body:focus{box-shadow:inset 0 0 0 2px var(--navy-300)}.rich-body p,.rich-body div{margin:0 0 .5em}.rich-body p:last-child{margin-bottom:0}.rich-body ul{list-style:disc;padding-left:25px}.rich-body ol{list-style:decimal;padding-left:25px}.rich-body li{margin:.15em 0}.rich-body:empty:before{content:attr(data-placeholder);color:var(--muted,#6b7280);pointer-events:none}.rich-link-form{display:flex;align-items:end;flex-wrap:wrap;gap:8px;padding:10px;border-bottom:1px solid var(--line)}.rich-link-form label{display:flex;flex:1;gap:4px;flex-direction:column;min-width:160px;font-size:12px}.rich-link-form input{width:100%;min-width:0}.rich-link-form button{padding:8px;font:inherit;font-size:12px}.rich-link-form [role=alert]{flex-basis:100%;color:#bc1936}.composer .rich-editor{border:0;border-radius:0}.composer-files{display:flex;gap:8px;flex-wrap:wrap;padding:8px 16px}.composer-files span{display:flex;align-items:center;gap:6px;font-size:12px}.composer-files button{border:0;background:none;color:inherit;cursor:pointer}fieldset:disabled .rich-body{pointer-events:none;opacity:.6}@media (max-width:480px){.rich-toolbar{gap:2px;padding:5px}.rich-toolbar button,.rich-attach{min-height:36px;padding:4px 6px}.rich-body{padding:12px}}:root{--navy: #012169;--navy-800: #011a55;--navy-900: #010f30;--navy-600: #1d3f8f;--navy-300: #4a6bb0;--navy-100: #e6ecf8;--navy-50: #f2f5fc;--crimson: #a6192e;--crimson-50: #fcebee;--ink: #14192b;--ink-2: #3a4459;--muted: #5d6880;--faint: #8a93a8;--line: #e2e6ee;--line-2: #eef1f6;--surface: #ffffff;--canvas: #f5f7fa;--good: #1a7f4b;--good-bg: #e8f5ee;--wait: #8a5a00;--wait-bg: #fdf3dc;--bad: #b3261e;--bad-bg: #fdeceb;--note: #fffaeb;--note-line: #f2dc9b;--radius: 14px;--radius-sm: 9px;--shadow-sm: 0 1px 2px rgba(1, 33, 105, .06);--shadow: 0 1px 2px rgba(1, 33, 105, .06), 0 8px 24px rgba(1, 33, 105, .07);--shadow-lg: 0 2px 4px rgba(1, 33, 105, .07), 0 16px 40px rgba(1, 33, 105, .12);--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--sidebar: 248px}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);font-size:14.5px;line-height:1.5;color:var(--ink);background:var(--canvas);-webkit-font-smoothing:antialiased}h1,h2,h3{margin:0;font-weight:650;letter-spacing:-.01em}a{color:var(--navy-600)}button,input,select{font:inherit;color:inherit}kbd{font:600 11px/1 var(--font);padding:2px 5px;border:1px solid var(--line);border-bottom-width:2px;border-radius:5px;background:var(--surface);color:var(--ink-2)}.icon{flex:none;display:block}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}.muted-text{color:var(--muted);font-size:13px}.open-text{color:var(--good);font-weight:600}:focus-visible{outline:2px solid var(--navy-300);outline-offset:2px}.avatar{display:inline-grid;place-items:center;flex:none;border-radius:50%;font-weight:650;letter-spacing:.01em;-webkit-user-select:none;user-select:none}.avatar.agent{background:var(--navy);color:#fff}.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.pill:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.pill.open{background:var(--good-bg);color:var(--good)}.pill.wait{background:var(--wait-bg);color:var(--wait)}.pill.done{background:var(--line-2);color:var(--muted)}.pill.danger{background:var(--bad-bg);color:var(--bad)}.icon-btn{display:inline-grid;place-items:center;width:34px;height:34px;border:0;border-radius:8px;background:transparent;color:inherit;cursor:pointer}.icon-btn:hover:not(:disabled){background:#7f8caa24}.icon-btn:disabled{opacity:.35;cursor:default}.icon-btn.small{width:24px;height:24px}.ghost-btn{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:8px;border:1px solid rgba(255,255,255,.22);background:#ffffff1a;color:#fff;font-size:13px;font-weight:550;cursor:pointer;text-decoration:none;white-space:nowrap}.ghost-btn:hover{background:#ffffff2e}.ghost-btn.dark{border-color:var(--line);background:var(--surface);color:var(--ink-2);box-shadow:var(--shadow-sm)}.ghost-btn.dark:hover{border-color:var(--navy-300);color:var(--navy)}.ghost-btn.small{padding:4px 9px;font-size:12.5px}.notice{padding:12px 14px;border-radius:10px;font-size:13.5px;margin:12px 0}.notice.bad{background:var(--bad-bg);color:var(--bad);border:1px solid #f4c9c6}.empty{display:grid;justify-items:center;gap:6px;padding:56px 24px;text-align:center;color:var(--muted)}.empty-icon{width:56px;height:56px;display:grid;place-items:center;border-radius:16px;background:var(--navy-50);color:var(--navy-300);margin-bottom:6px}.empty b{color:var(--ink);font-size:15px}.empty p{margin:0;max-width:340px;font-size:13.5px}.spinner-wrap{display:grid;place-items:center;padding:64px}.spinner{width:26px;height:26px;border-radius:50%;border:3px solid var(--navy-100);border-top-color:var(--navy);animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.gate{min-height:100%;display:grid;place-items:center;padding:32px 16px;background:radial-gradient(1100px 520px at 50% -10%,#123a8f 0%,transparent 62%),linear-gradient(170deg,var(--navy) 0%,var(--navy-800) 62%,var(--navy-900) 100%)}.gate-card{width:100%;max-width:440px;background:var(--surface);border-radius:20px;padding:44px 36px 40px;text-align:center;box-shadow:0 24px 70px #00081e61}.gate-seal{width:84px;height:84px;margin-bottom:18px;border-radius:18px}.gate-card h1{font-size:30px;line-height:1.15;letter-spacing:-.02em;margin-top:8px}.district{margin:0;white-space:nowrap;font-size:11.5px;font-weight:650;letter-spacing:.09em;text-transform:uppercase;color:var(--crimson)}.lede{margin:10px 0 30px;color:var(--muted);font-size:15px;font-weight:500}.gsi{display:flex;justify-content:center;min-height:44px}.gsi[hidden]{display:none}.gate-msg{margin-top:16px;padding:12px 14px;text-align:left;font-size:13.5px;background:var(--bad-bg);border:1px solid #f4c9c6;border-radius:10px;color:var(--bad)}.rule{height:1px;margin:24px 0 14px;background:linear-gradient(90deg,transparent,var(--line),transparent)}.side-pick{display:grid;grid-template-columns:repeat(3,1fr);width:330px;max-width:100%;margin:0 auto 16px;padding:3px;border-radius:999px;background:var(--line-2)}.side-pick button{height:34px;border:0;border-radius:999px;background:transparent;color:var(--muted);font-weight:600;font-size:14px;cursor:pointer}.side-pick button.on{background:var(--surface);color:var(--navy);box-shadow:var(--shadow-sm)}.parent-sign{display:grid;gap:10px;text-align:left}.parent-sign input{height:42px;padding:0 14px;border:1px solid var(--line);border-radius:10px;font:inherit;font-size:15px;background:var(--surface);color:var(--ink)}.parent-sign input:focus{outline:0;border-color:var(--navy-300);box-shadow:0 0 0 3px var(--navy-100)}.parent-sign .primary-btn{justify-content:center;height:42px}.parent-sign p{margin:0;font-size:13.5px;color:var(--muted)}.parent-sign .link-btn{justify-self:center;border:0;background:none;color:var(--navy);font:inherit;font-size:13.5px;font-weight:600;cursor:pointer}.parent-sign .link-btn:hover{text-decoration:underline}.agent-shell{display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr);height:100%}.sidebar{display:flex;flex-direction:column;min-height:0;background:linear-gradient(185deg,var(--navy) 0%,var(--navy-800) 70%,var(--navy-900) 100%);color:#cfd9f1;border-right:3px solid var(--crimson)}.side-brand{display:flex;align-items:center;gap:11px;padding:18px 18px 14px;color:#fff;text-decoration:none}.side-brand img{width:38px;height:38px;border-radius:9px}.side-brand b,.top-brand b{display:block;font-size:15.5px;font-weight:650;line-height:1.2}.side-brand small,.top-brand small{display:block;font-size:10.5px;letter-spacing:.085em;text-transform:uppercase;color:#a9bce4}.dept-switch{position:relative;display:flex;align-items:center;gap:9px;margin:2px 12px 6px;padding:0 12px;height:40px;border-radius:10px;background:#ffffff1a;border:1px solid rgba(255,255,255,.16);color:#fff;font-weight:600;font-size:14px}.dept-switch select{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;opacity:0;cursor:pointer}.dept-switch select+.icon{margin-left:auto;opacity:.7}.dept-switch:not(.static):hover{background:#ffffff29}.dept-switch:focus-within{outline:2px solid #8ea3d4;outline-offset:1px}.dept-switch .dept-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dept-switch option{color:var(--ink)}.sidebar nav{flex:1;overflow-y:auto;padding:4px 10px 12px}.nav-label{margin:18px 10px 6px;font-size:10.5px;font-weight:650;letter-spacing:.09em;text-transform:uppercase;color:#8ea3d4}.nav-item{display:flex;align-items:center;gap:10px;padding:7px 10px;margin:1px 0;border-radius:8px;color:#d8e1f5;text-decoration:none;font-weight:500;font-size:14px}.nav-item .icon{opacity:.75}.nav-item span:nth-child(2){flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-item:hover{background:#ffffff14;color:#fff}.nav-item.active{background:#ffffff24;color:#fff;box-shadow:inset 3px 0 0 var(--crimson)}.nav-item.active .icon{opacity:1}.nav-count{font-size:12px;font-weight:600;color:#b8c7ea;font-variant-numeric:tabular-nums}.nav-count.accent{color:#fff;background:#ffffff29;padding:0 7px;border-radius:999px}.nav-count.danger{color:#fff;background:var(--crimson);padding:0 7px;border-radius:999px}.side-foot{padding:10px 12px 14px;border-top:1px solid rgba(255,255,255,.1)}.side-switch{display:flex;align-items:center;gap:8px;width:100%;margin:0 0 10px;padding:7px 8px;border:0;border-radius:8px;background:transparent;color:#b8c7ea;font-size:12.5px;font-weight:550;cursor:pointer;text-align:left}.side-switch:hover{background:#ffffff14;color:#fff}.side-user{display:flex;align-items:center;gap:9px;padding:0 4px;color:#fff}.side-user .avatar.agent{background:#fff;color:var(--navy)}.side-user-name{flex:1;min-width:0;font-size:13.5px;font-weight:550;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-main{min-width:0;min-height:0;display:flex;flex-direction:column;height:100%}.agent-main>:last-child{flex:1;min-height:0}.mobile-bar,.scrim{display:none}.agent-main{overflow-y:auto}.inbox{background:var(--surface);min-height:100%}.inbox.is-loading .table{opacity:.55;transition:opacity .15s}.list-head{position:sticky;top:0;z-index:5;display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding:18px 28px 14px;background:var(--surface)}.list-title{display:flex;align-items:baseline;gap:10px;margin-right:auto}.list-title h1{font-size:21px}.list-total{font-size:13px;color:var(--muted);font-weight:550;font-variant-numeric:tabular-nums}.list-tools{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.search{display:flex;align-items:center;gap:8px;height:38px;padding:0 8px 0 11px;border:1px solid var(--line);border-radius:10px;background:var(--canvas);color:var(--faint);transition:border-color .12s,box-shadow .12s,background .12s}.list-tools .search{width:340px}.search:focus-within{background:var(--surface);border-color:var(--navy-300);box-shadow:0 0 0 3px var(--navy-100)}.search input{flex:1;min-width:0;border:0;outline:0;background:transparent;color:var(--ink)}.search input::-webkit-search-cancel-button{display:none}.search.big{height:48px;border-radius:12px;background:var(--surface);box-shadow:var(--shadow-sm);margin-bottom:22px;font-size:15px}select.filter{height:38px;max-width:220px;padding:0 30px 0 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%235d6880' stroke-width='2.2' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E") no-repeat right 11px center;-webkit-appearance:none;-moz-appearance:none;appearance:none;font-size:13.5px;color:var(--ink-2);text-overflow:ellipsis;cursor:pointer}.seg{display:inline-flex;padding:3px;background:var(--line-2);border-radius:10px}.seg button{border:0;background:transparent;padding:6px 16px;border-radius:8px;font-weight:600;font-size:13px;color:var(--muted);cursor:pointer}.seg button.on{background:var(--surface);color:var(--navy);box-shadow:var(--shadow-sm)}.table{container-type:inline-size;border-top:1px solid var(--line)}.trow{display:grid;grid-template-columns:76px minmax(0,1fr) 140px 68px 66px 160px 140px 68px;grid-template-areas:"num main req school room topic who when";align-items:center;column-gap:12px;padding:12px 28px;border-bottom:1px solid var(--line-2);color:inherit;text-decoration:none;font-size:13.5px}.inbox.staff .trow{column-gap:18px;grid-template-columns:84px minmax(0,1fr) 210px 84px;grid-template-areas:"num main topic when"}a.trow:hover{background:var(--navy-50)}.trow.overdue{box-shadow:inset 3px 0 0 var(--crimson)}.thead{padding-top:8px;padding-bottom:8px;background:var(--canvas);border-bottom:1px solid var(--line);font-size:11px;font-weight:650;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}.c-num{grid-area:num;color:var(--faint);font-variant-numeric:tabular-nums;font-size:12.5px}.c-main{grid-area:main;min-width:0;display:grid;gap:2px}.c-req{grid-area:req;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink-2);font-weight:550}.c-school,.c-room{min-width:0;display:flex;align-items:baseline;gap:5px;color:var(--muted);font-size:12.5px}.c-school{grid-area:school}.c-room{grid-area:room;font-variant-numeric:tabular-nums}.cell-location-value{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cell-location-label{display:none;font-size:11px;color:var(--faint)}.c-topic{grid-area:topic;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted)}.c-who{grid-area:who;min-width:0;display:flex;align-items:center;gap:8px}.c-when{grid-area:when;text-align:right;color:var(--muted);font-size:12.5px;white-space:nowrap;font-variant-numeric:tabular-nums}.thead .c-num,.thead .c-when,.thead .c-school,.thead .c-room{font-size:11px;color:var(--muted)}.t-subject{font-weight:650;font-size:14.5px;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trow.done .t-subject{color:var(--muted);font-weight:600}.t-second{display:flex;align-items:center;gap:8px;min-width:0;font-size:12.5px}.t-second:empty{display:none}.t-preview{flex:1;min-width:0;color:var(--faint);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.who-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink-2);font-weight:550}.row-flag{font-size:12px;font-weight:650;color:var(--crimson)}.tag-overdue,.tag-status{flex:none;font-size:11px;font-weight:650;letter-spacing:.02em;padding:1px 7px;border-radius:5px}.tag-overdue{color:var(--bad);background:var(--bad-bg)}.tag-status{color:var(--wait);background:var(--wait-bg)}.tag-status.closed{color:var(--muted);background:var(--line-2)}.pager{display:flex;align-items:center;justify-content:center;gap:10px;padding:14px;font-size:13px;color:var(--muted)}@container (max-width: 1060px){.trow{grid-template-columns:76px minmax(0,1fr) 150px 76px;grid-template-areas:"num main who when" "num main req req" "num main school room";row-gap:4px}.c-topic{display:none}.c-req{font-size:12.5px;font-weight:500;color:var(--muted)}.thead .c-req,.thead .c-school,.thead .c-room{display:none}.cell-location-label{display:inline}.c-room{justify-content:flex-end}}@container (max-width: 700px){.trow,.inbox.staff .trow{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"main when" "req who" "school room";row-gap:4px;padding:12px 16px}.inbox.staff .trow{grid-template-areas:"main when" "req who"}.c-num,.thead,.c-who .who-name{display:none}}.ticket{padding:26px 32px 48px;max-width:1180px;margin:0 auto}.back-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.back{display:inline-flex;align-items:center;gap:4px;font-size:13.5px;font-weight:600;color:var(--navy);text-decoration:none}.back:hover{text-decoration:underline}.ticket-head{display:flex;gap:16px;align-items:flex-start;justify-content:space-between;margin-bottom:16px}.ticket-head-main{min-width:0}.ticket-kicker{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:12px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.ticket-kicker span:first-child{color:var(--crimson);font-variant-numeric:tabular-nums}.ticket-head h1{font-size:25px;line-height:1.25;margin:6px 0 0;overflow-wrap:anywhere}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:28px;align-items:start}.ticket-grid.single{grid-template-columns:minmax(0,920px)}.info-band{display:flex;gap:28px;align-items:flex-start;padding:18px 22px;margin-bottom:26px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.ib-grid{flex:1;min-width:0;margin:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:14px 24px}.ib-cell{min-width:0}.ib-cell dt{font-size:11px;font-weight:650;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);margin-bottom:3px}.ib-cell dd{margin:0;font-size:14px;font-weight:550;color:var(--ink);overflow-wrap:anywhere}.ib-status{display:inline-flex;gap:6px;flex-wrap:wrap}.ib-agent{display:inline-flex;align-items:center;gap:6px}.unassigned-text{color:var(--crimson);font-weight:650}.composer{margin-top:22px;margin-left:46px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.composer:focus-within{border-color:var(--navy-300);box-shadow:0 0 0 3px var(--navy-100)}.composer.note{background:var(--note);border-color:var(--note-line)}.composer fieldset{border:0;margin:0;padding:0;min-width:0}.composer-tabs{display:flex;gap:2px;padding:8px 10px 0;border-bottom:1px solid var(--line-2)}.composer.note .composer-tabs{border-bottom-color:var(--note-line)}.composer-tabs button{display:inline-flex;align-items:center;gap:6px;padding:7px 12px 9px;border:0;background:none;border-bottom:2px solid transparent;margin-bottom:-1px;font-weight:600;font-size:13.5px;color:var(--muted);cursor:pointer}.composer-tabs button.on{color:var(--navy);border-bottom-color:var(--navy)}.composer.note .composer-tabs button.on{color:#7a5800;border-bottom-color:#b88a12}.composer textarea{display:block;width:100%;min-height:104px;resize:none;border:0;outline:0;background:transparent;padding:14px 18px;font:inherit;font-size:14.5px;line-height:1.55;color:var(--ink)}.composer textarea:disabled{cursor:not-allowed}.composer-foot{display:flex;align-items:center;justify-content:flex-end;gap:12px;flex-wrap:wrap;padding:10px 12px 12px 18px;border-top:1px solid var(--line-2)}.composer.note .composer-foot{border-top-color:var(--note-line)}.composer-status{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--muted)}.composer-status select{max-width:200px;min-width:0;height:32px;padding:0 8px;border:1px solid var(--line);border-radius:8px;background:var(--surface);font-size:13px}.composer-off{display:inline-flex;align-items:center;gap:8px;margin-right:auto;font-size:13px;color:var(--muted)}.composer-off a{font-weight:600;color:var(--navy)}.composer .notice{margin:0 12px 12px}.primary-btn{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 18px;border:0;border-radius:9px;background:var(--navy);color:#fff;font-weight:600;font-size:13.5px;cursor:pointer}.primary-btn:hover:not(:disabled){background:var(--navy-600)}.primary-btn:disabled{opacity:.4;cursor:not-allowed}.reply-send{min-width:110px;justify-content:center}.convo-tools{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px}.switch{display:inline-flex;align-items:center;gap:8px;font-size:13px;font-weight:550;color:var(--ink-2);cursor:pointer}.switch input{position:absolute;opacity:0}.timeline{list-style:none;margin:0;padding:0;display:grid;gap:16px;position:relative}.entry{display:flex;gap:12px;align-items:flex-start}.bubble{flex:1;min-width:0;background:var(--surface);border:1px solid var(--line);border-radius:4px var(--radius) var(--radius) var(--radius);box-shadow:var(--shadow-sm);padding:14px 18px 16px}.entry.staff .bubble{background:#f7f9fe;border-color:#d9e2f4}.entry.note .bubble{background:var(--note);border-color:var(--note-line)}.entry.note .avatar.agent{background:#b88a12}.bubble header{display:flex;align-items:baseline;flex-wrap:wrap;gap:8px;margin-bottom:8px}.bubble header b{font-size:14px}.bubble header time{margin-left:auto;font-size:12px;color:var(--faint)}.tag{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:650;letter-spacing:.04em;text-transform:uppercase;color:var(--navy-600);background:var(--navy-100);padding:1px 7px;border-radius:5px}.tag.note{color:#7a5800;background:#f7e7b4}.note-title{font-weight:600;margin-bottom:4px}.prose{overflow-wrap:anywhere;line-height:1.6;color:var(--ink-2)}.prose>:first-child{margin-top:0}.prose>:last-child{margin-bottom:0}.prose p{margin:0 0 .7em}.prose img{max-width:100%;height:auto;border-radius:8px}.prose table{max-width:100%;display:block;overflow-x:auto}.prose blockquote,.prose .gmail_quote{margin:10px 0;padding-left:12px;border-left:3px solid var(--line);color:var(--muted)}.prose a{word-break:break-all}.files{list-style:none;margin:14px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:8px}.file{display:inline-flex;align-items:center;gap:7px;max-width:100%;padding:7px 11px;border:1px solid var(--line);border-radius:9px;background:var(--surface);color:var(--ink-2);text-decoration:none;font-size:13px}a.file:hover,button.file:hover{border-color:var(--navy-300);color:var(--navy)}.file-name{font-weight:550;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:260px}.file-size{color:var(--faint);font-size:12px}.file.pending{opacity:.6}.event{display:flex;align-items:center;gap:10px;padding-left:8px;font-size:13px;color:var(--muted)}.event-dot{width:22px;height:22px;display:grid;place-items:center;border-radius:50%;background:var(--line-2);color:var(--muted)}.event time{margin-left:auto;font-size:12px;color:var(--faint)}.details{display:grid;gap:14px;position:sticky;top:16px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:16px 18px}.card h2{display:flex;justify-content:space-between;align-items:baseline;font-size:11.5px;font-weight:650;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin-bottom:12px}.card h2 span{text-transform:none;letter-spacing:0;font-weight:550;color:var(--faint)}.person{display:flex;align-items:center;gap:11px;margin-bottom:14px}.person b{display:block;font-size:14.5px}.person-mail{display:block;font-size:12.5px;color:var(--muted);text-decoration:none;overflow-wrap:anywhere}.person-mail:hover{color:var(--navy);text-decoration:underline}.person.small{margin:0;gap:8px;font-size:13.5px}.plain-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}.mini-tickets a{display:grid;gap:1px;padding:8px 10px;margin:0 -10px;border-radius:8px;text-decoration:none;color:inherit}.mini-tickets a:hover{background:var(--navy-50)}.mini-subject{font-size:13.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mini-meta{font-size:12px;color:var(--muted)}.page{padding:28px 32px 56px;overflow-y:auto}.page>*{max-width:1180px;margin-left:auto;margin-right:auto}.page.narrow>*{max-width:820px}.staff-main .page{height:auto;overflow:visible;padding:0}.page-head{margin-bottom:22px}.page-head h1{font-size:25px}.page-head p{margin:4px 0 0;color:var(--muted)}.stat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-bottom:18px}.stat{display:grid;align-content:start;gap:2px;padding:16px 16px 14px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);color:inherit;text-decoration:none}.stat.link{transition:border-color .12s,transform .12s,box-shadow .12s}.stat.link:hover{border-color:var(--navy-300);transform:translateY(-1px);box-shadow:var(--shadow)}.stat-label{font-size:12.5px;color:var(--muted);font-weight:550}.stat-value{font-size:26px;font-weight:650;letter-spacing:-.02em;font-variant-numeric:tabular-nums}.stat-value.accent{color:var(--navy-600)}.stat-value.danger{color:var(--crimson)}.stat-sub{font-size:11.5px;color:var(--faint)}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:18px 20px;margin-bottom:16px}.panel-title{font-size:15px}.panel-sub{margin:2px 0 14px;font-size:12.5px;color:var(--muted)}.two-col{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:16px}.two-col .panel{margin-bottom:0}.two-col+.panel{margin-top:16px}.chart-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.legend{display:flex;align-items:center;gap:14px;font-size:12.5px;color:var(--ink-2);font-weight:550}.legend span{display:inline-flex;align-items:center;gap:6px}.legend i,.tooltip i{display:inline-block;width:14px;height:3px;border-radius:2px}.chart{position:relative}.chart svg{display:block}.chart .grid{stroke:var(--line-2);stroke-width:1}.chart .axis{fill:var(--faint);font-size:11px;font-family:var(--font)}.chart .crosshair{stroke:var(--line);stroke-width:1}.chart .dot{stroke:var(--surface);stroke-width:2}.tooltip{position:absolute;transform:translate(-50%);pointer-events:none;display:grid;gap:3px;min-width:150px;padding:9px 12px;border-radius:10px;background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-lg);font-size:12.5px;color:var(--ink-2)}.tooltip b{font-size:12px;color:var(--ink)}.tooltip span{display:flex;align-items:center;gap:7px}.tooltip strong{margin-left:auto;font-variant-numeric:tabular-nums}.table-scroll{max-height:260px;overflow-y:auto}.data-table{width:100%;border-collapse:collapse;font-size:13px;font-variant-numeric:tabular-nums}.data-table th{text-align:left;font-size:12px;color:var(--muted);font-weight:600;padding:6px 8px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface)}.data-table td{padding:6px 8px;border-bottom:1px solid var(--line-2)}.bars{list-style:none;margin:0;padding:0;display:grid;gap:10px}.bars li{display:grid;grid-template-columns:minmax(0,170px) minmax(0,1fr) 40px;gap:12px;align-items:center;font-size:13px}.bar-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:550;color:var(--ink-2)}.bar-label small{display:block;font-size:11px;font-weight:500;color:var(--faint)}.bar-track{height:12px}.bar{display:block;height:100%;min-width:3px;background:#3b63c4;border-radius:0 4px 4px 0}.bar-value{text-align:right;font-weight:600;font-variant-numeric:tabular-nums;color:var(--ink-2)}.oldest a{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;gap:12px;align-items:baseline;padding:9px 10px;margin:0 -10px;border-radius:8px;color:inherit;text-decoration:none}.oldest a:hover{background:var(--navy-50)}.oldest-subject{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.oldest-age{font-size:12.5px;color:var(--crimson);font-weight:600}.kb-group{margin-bottom:24px}.kb-group h2{font-size:12px;font-weight:650;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin:0 0 8px 4px}.kb-list{list-style:none;margin:0;padding:0;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.kb-list li+li{border-top:1px solid var(--line-2)}.kb-q{display:flex;width:100%;align-items:center;gap:12px;padding:15px 18px;border:0;background:none;text-align:left;font-weight:600;font-size:14.5px;cursor:pointer}.kb-q:hover{background:var(--navy-50)}.kb-q .icon{margin-left:auto;color:var(--faint);transition:transform .15s}.kb-list li.open .kb-q .icon{transform:rotate(180deg)}.kb-a{padding:0 18px 18px}.parent-preview-note{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;margin-bottom:20px;padding:12px 16px;border:1px solid var(--navy-300);border-radius:var(--radius);background:var(--navy-50);color:var(--ink-2);font-size:13.5px}.parent-preview-note a{color:var(--navy);font-weight:600}.staff-shell{min-height:100%;display:flex;flex-direction:column}.topbar{background:var(--navy);color:#fff;border-bottom:3px solid var(--crimson);position:sticky;top:0;z-index:10}.topbar-inner{max-width:1040px;margin:0 auto;padding:11px 20px;display:flex;align-items:center;gap:22px}.top-brand{display:flex;align-items:center;gap:11px;color:#fff;text-decoration:none}.top-brand img{width:38px;height:38px;border-radius:9px}.top-nav{display:flex;gap:2px;flex:1}.top-link{padding:7px 12px;border-radius:8px;color:#cfd9f1;text-decoration:none;font-weight:550;font-size:14px}.top-link:hover{color:#fff;background:#ffffff14}.top-link.active{color:#fff;background:#ffffff24}.top-user{display:flex;align-items:center;gap:10px}.staff-main{flex:1;width:100%;max-width:1040px;margin:0 auto;padding:24px 20px 28px}.staff-main .ticket{padding:0}.inbox.staff{min-height:0;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.inbox.staff .list-head{position:static}.hero h1{font-size:27px}.hero p{margin:4px 0 20px;color:var(--muted);font-size:15px}.home-section{margin-bottom:26px}.home-section>h2,.section-head h2{font-size:17px;margin-bottom:14px}.section-head{display:flex;justify-content:space-between;align-items:baseline}.section-head a{display:inline-flex;align-items:center;gap:2px;font-size:13.5px;font-weight:600;color:var(--navy);text-decoration:none}.section-head a:hover{text-decoration:underline}.section-links{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:4px 18px}.calm{display:flex;align-items:center;gap:10px;padding:16px 18px;border-radius:var(--radius);background:var(--good-bg);color:var(--good);font-weight:550;font-size:14px}.request-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px}.request-card{display:grid;gap:8px;padding:16px 18px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);color:inherit;text-decoration:none;transition:transform .13s,box-shadow .13s,border-color .13s}.request-card:hover{transform:translateY(-2px);border-color:var(--navy-300);box-shadow:var(--shadow-lg)}.rc-top{display:flex;justify-content:space-between;gap:8px;align-items:center;min-width:0}.rc-top .pill{flex:none}.request-card{min-width:0}.rc-topic{flex:1;min-width:0;font-size:11.5px;font-weight:650;letter-spacing:.06em;text-transform:uppercase;color:var(--crimson);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rc-subject{font-size:15.5px;line-height:1.35}.rc-foot{display:flex;gap:10px;flex-wrap:wrap;font-size:12.5px;color:var(--muted)}.rc-foot span+span:before{content:"·";margin-right:10px;color:var(--faint)}.department-choices,.tiles{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.tiles.home-resources{grid-template-columns:minmax(0,1fr)}.department-choices .tile{position:relative;flex-direction:column;min-height:148px}.department-choices .tile-chev{position:absolute;top:22px;right:18px}.account-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.tile{display:flex;align-items:flex-start;gap:14px;padding:18px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);color:inherit;text-decoration:none;transition:transform .13s,box-shadow .13s,border-color .13s}.tile:hover{transform:translateY(-2px);border-color:var(--navy-300);box-shadow:var(--shadow-lg)}.tile-icon{width:42px;height:42px;flex:none;display:grid;place-items:center;border-radius:11px;background:#eaf0fb;color:var(--navy)}.tile-text{flex:1;min-width:0}.tile-text b{display:block;font-size:15px}.tile-text span{display:block;margin-top:2px;font-size:13.5px;color:var(--muted)}.tile-chev{align-self:center;color:#b3bccf}@media (max-width: 860px){.agent-shell{grid-template-columns:minmax(0,1fr)}.sidebar{position:fixed;inset:0 auto 0 0;width:min(var(--sidebar),84vw);z-index:30;transform:translate(-102%);transition:transform .2s ease}.nav-open .sidebar{transform:none}.nav-open .scrim{display:block;position:fixed;top:0;right:0;bottom:0;left:0;z-index:20;background:#010f3066}.mobile-bar{display:flex;align-items:center;gap:10px;padding:8px 12px;background:var(--navy);color:#fff;border-bottom:3px solid var(--crimson)}.mobile-bar img{width:28px;height:28px;border-radius:7px}.ticket-grid{grid-template-columns:1fr}.details{position:static}.ticket,.page{padding:18px 16px 40px}.ticket-head{flex-direction:column}.info-band{flex-direction:column;gap:16px;padding:16px}.ib-grid{grid-template-columns:1fr 1fr}.composer{margin-left:0}.ticket-grid.single{grid-template-columns:minmax(0,1fr)}.ticket-head h1{font-size:20px}.tiles{grid-template-columns:1fr}.account-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.topbar-inner{gap:10px;padding:10px 16px;flex-wrap:wrap}.top-brand small{display:none}.top-nav{order:3;flex-basis:100%;overflow-x:auto}.staff-main{padding:22px 16px 40px}.bars li{grid-template-columns:minmax(0,120px) minmax(0,1fr) 36px}.oldest a{grid-template-columns:auto minmax(0,1fr) auto}.oldest a .muted-text{display:none}.entry>.avatar{display:none}.list-head{padding:14px 16px 10px}.list-tools,.list-tools .search{width:100%}select.filter{flex:1;max-width:none}}@media (max-width: 480px){.gate-card{padding:36px 22px 32px}.district{white-space:normal;letter-spacing:.06em}.gate-card h1{font-size:27px}}.new-request{max-width:880px;min-width:0}.nr-head{min-width:0}.nr-head h1{font-size:26px;line-height:1.25;overflow-wrap:anywhere}.nr-head p{margin:4px 0 20px;color:var(--muted);font-size:15px}.flow-kicker{display:block;margin-bottom:3px;font-size:11.5px;font-weight:650;letter-spacing:.07em;text-transform:uppercase;color:var(--crimson)}.flow-problem{display:flex;align-items:center;flex-wrap:wrap;gap:12px 14px;padding:16px 18px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow-sm)}.flow-problem>.icon{flex:none;color:var(--crimson)}.flow-problem>div{flex:1;min-width:200px}.flow-problem b{display:block;font-size:15px}.flow-problem span{display:block;margin-top:2px;font-size:13.5px;color:var(--muted)}.flow-problem .ghost-btn{min-height:44px;display:inline-flex;align-items:center;text-decoration:none}.guided-request{max-width:920px;margin:0 auto}.guided-nav{display:flex;align-items:center;flex-wrap:wrap;gap:4px 20px;margin:-8px 0 10px}.guided-steps ol{display:flex;flex-wrap:wrap;align-items:center;margin:0;padding:0;list-style:none;font-size:13px}.guided-steps li{display:flex;align-items:center;min-height:36px;color:var(--muted)}.guided-steps li+li:before{content:"";flex:none;width:24px;height:1px;margin:0 12px;background:#cdd4e1}.guided-steps li.done a{display:inline-flex;align-items:center;gap:6px;min-height:36px;color:var(--navy);font-weight:550;text-decoration:none}.guided-steps li.done a:hover{text-decoration:underline}.guided-steps li.current span{display:inline-flex;align-items:center;min-height:36px;font-weight:650;color:var(--ink);box-shadow:inset 0 -2px 0 var(--crimson)}.guided-steps li.next span:before{content:"";width:6px;height:6px;margin-right:8px;border:1.5px solid #b3bccf;border-radius:50%}.guided-steps li.next span{display:inline-flex;align-items:center}.guided-back{display:inline-flex;align-items:center;gap:2px;margin-left:auto;min-height:32px;padding:0 12px 0 8px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--navy);font-size:13.5px;font-weight:600;text-decoration:none}.guided-back:hover{border-color:var(--navy-300);background:var(--navy-50)}.guided-head{min-width:0;margin-bottom:16px}.guided-head .flow-kicker{margin-bottom:4px;overflow-wrap:anywhere}.guided-head h1{font-size:26px;line-height:1.25;overflow-wrap:anywhere}.choice-list{list-style:none;margin:0;padding:0;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.choice-list[hidden]{display:none}.choice-list li{min-width:0}.choice-list li+li{border-top:1px solid var(--line-2)}.choice-list.columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-auto-flow:column;grid-template-rows:repeat(var(--rows),auto)}.choice-list.columns li.col-top{border-top:0}.choice-list.columns li.col-2{border-left:1px solid var(--line-2)}.choice-list a{display:flex;align-items:flex-start;gap:14px;height:100%;min-height:64px;padding:14px 18px;color:inherit;text-decoration:none}.choice-list a:hover{background:var(--navy-50)}.choice-list a:focus-visible{outline:2px solid var(--navy-300);outline-offset:-2px}.choice-icon{flex:none;display:grid;place-items:center;width:24px;height:20px;color:var(--navy)}.choice-text{flex:1;min-width:0}.choice-text b{display:block;font-size:15px;font-weight:600;line-height:1.35;color:var(--ink);overflow-wrap:anywhere}.choice-text span{display:block;margin-top:2px;font-size:13px;line-height:1.4;color:var(--muted);overflow-wrap:anywhere}.choice-chev{flex:none;align-self:center;color:#b3bccf}.choice-list a:hover b,.choice-list a:hover .choice-chev{color:var(--navy)}.department-list a{align-items:center;gap:16px;min-height:96px;padding:18px 20px}.department-list .choice-icon{width:44px;height:44px;border-radius:11px;background:var(--navy-50)}.department-list .choice-text b{font-size:17px;font-weight:650}.department-list .choice-text span{font-size:14px}.flow-search{margin-bottom:16px}.flow-search-box{display:block}.flow-search-field{position:relative;display:block}.flow-search-field .icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--faint);pointer-events:none}.flow-search-field input{width:100%;height:48px;padding:0 14px 0 42px;border:1px solid var(--line);border-radius:12px;background:var(--surface);box-shadow:var(--shadow-sm);font:inherit;font-size:16px;color:var(--ink)}.flow-search-field input:focus{outline:0;border-color:var(--navy-300);box-shadow:0 0 0 3px var(--navy-100)}.search-status{margin:0;font-size:13px;color:var(--muted);overflow-wrap:anywhere}.search-status:not(:empty){margin:12px 0 8px}.guided-form{min-width:0}.form-panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.form-panel>*+*{border-top:1px solid var(--line-2)}.option-list{min-width:0}.panel-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;padding:14px 18px 10px;font-size:14.5px;font-weight:600;color:var(--ink)}.option-list.error .panel-head,.option-list.error .req{color:var(--bad)}.option-rows{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.option-row:nth-child(2n){border-left:1px solid var(--line-2)}.option-row{position:relative;display:flex;align-items:center;gap:12px;min-height:52px;padding:12px 18px;border-top:1px solid var(--line-2);font-size:15px;font-weight:600;line-height:1.35;color:var(--ink);overflow-wrap:anywhere;cursor:pointer}.option-row>input{position:absolute;width:1px;height:1px;margin:0;opacity:0;pointer-events:none}.option-row:before,.guided-form .choice:before,.guided-form .device-option:before{content:"";flex:none;width:18px;height:18px;border:1.5px solid #b3bccf;border-radius:50%;background:var(--surface)}.option-row:hover{background:var(--navy-50)}.option-row.on{background:var(--navy-50);color:var(--navy)}.option-row.on:before,.guided-form .choice.on:before,.guided-form .device-option.on:before{border-color:var(--navy);background:var(--navy);box-shadow:inset 0 0 0 3.5px var(--surface)}.option-row:has(>input:focus-visible){outline:2px solid var(--navy-300);outline-offset:-2px}.option-list.error .option-row:before{border-color:var(--bad)}.option-list .flow-tip{margin:12px 18px 14px}.field-rows{min-width:0}.field-rows>*{padding:14px 18px}.field-rows>*+*{border-top:1px solid var(--line-2)}.field-rows .flow-tip{margin:14px 18px;padding:2px 0 2px 12px}.form-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 24px;align-items:start}.form-fields>.wide{grid-column:1 / -1}.guided-form .field-label{font-size:14.5px;font-weight:600}.guided-form .choice-row{gap:2px 22px}.guided-form .choice{gap:9px;min-height:34px;padding:4px 0;border:0;border-radius:0;background:none;font-weight:500;color:var(--ink)}.guided-form .choice:before{width:16px;height:16px}.guided-form .choice:has(>input[type=checkbox]):before{border-radius:4px}.guided-form .choice.on{background:none;color:var(--navy);font-weight:600}.guided-form .field.error .choice:before,.guided-form .field.error .device-option:before{border-color:var(--bad)}.guided-form .choice:has(>input:focus-visible),.guided-form .device-option:has(>input:focus-visible){outline:2px solid var(--navy-300);outline-offset:2px;border-radius:4px}.guided-form .device-options{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,240px),1fr));gap:4px 20px}.guided-form .device-option{display:flex;flex-wrap:wrap;align-items:center;gap:2px 9px;min-height:34px;padding:4px 0;border:0;border-radius:0;background:none;box-shadow:none}.guided-form .device-option:before{width:16px;height:16px}.guided-form .device-option.on{background:none;box-shadow:none}.guided-form .device-option b{font-size:14px;font-weight:600}.guided-form .device-option.on b{color:var(--navy)}.guided-form .device-option span{font-size:13px}.guided-form .dropzone{min-height:48px;padding:10px 14px;background:var(--surface)}.opt{font-size:12.5px;font-weight:500;color:var(--muted)}.flow-tip{margin:0;padding:2px 0 2px 12px;border-left:3px solid var(--navy-300);color:var(--ink-2);font-size:14px;overflow-wrap:anywhere}.form-footer{display:flex;flex-wrap:wrap;align-items:center;gap:10px 16px;margin-top:16px}.form-footer .flow-title{flex:1 1 300px}.form-footer .flow-submit-msg{flex:0 1 auto;margin-left:auto;min-width:0}.form-footer .primary-btn{min-height:46px;padding:0 22px;font-size:15px;justify-content:center}@media (max-width: 639px){.form-fields,.option-rows{grid-template-columns:minmax(0,1fr)}.option-row:nth-child(2n){border-left:0}}@media (pointer: coarse){.guided-form .choice,.guided-form .device-option{min-height:44px}}@media (max-width: 719px){.choice-list.columns{grid-template-columns:minmax(0,1fr);grid-template-rows:none;grid-auto-flow:row}.choice-list.columns li.col-top:not(:first-child){border-top:1px solid var(--line-2)}.choice-list.columns li.col-2{border-left:0}}@media (max-width: 639px){.guided-steps{display:none}.guided-nav{margin:-4px 0 14px}.guided-back{margin-left:0;min-height:44px}.guided-head h1{font-size:22px}.choice-list a{padding:14px 16px}.form-footer .primary-btn{flex:1 1 100%}}.nr-form{padding:24px 26px 22px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);display:grid;gap:20px;min-width:0}.field{display:grid;gap:7px;min-width:0}.field-label{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px;font-size:13.5px;font-weight:650;color:var(--ink)}.req{font-size:11px;font-weight:600;color:var(--faint)}.field input,.field textarea,.field select{width:100%;min-width:0;min-height:44px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface);font:inherit;font-size:16px;color:var(--ink)}.field textarea{resize:vertical}.field select{padding-right:32px}.field input:focus,.field textarea:focus,.field select:focus{outline:0;border-color:var(--navy-300);box-shadow:0 0 0 3px var(--navy-100)}.field-hint{font-size:12.5px;color:var(--muted);overflow-wrap:anywhere}.field.error input,.field.error textarea,.field.error select{border-color:var(--bad)}.field.error .field-label,.field.error .req{color:var(--bad)}.choice-row{display:flex;flex-wrap:wrap;gap:8px;min-width:0}.choice{display:inline-flex;align-items:center;gap:6px;max-width:100%;min-height:44px;padding:9px 15px;border:1px solid var(--line);border-radius:22px;background:var(--surface);font:inherit;font-size:14px;font-weight:550;line-height:1.3;color:var(--ink-2);text-align:left;overflow-wrap:anywhere;cursor:pointer}.choice .icon{flex:none}label.choice,label.device-option{position:relative}.choice>input,.device-option>input{position:absolute;top:0;left:0;width:1px;height:1px;margin:0;opacity:0;pointer-events:none}.choice:has(>input:focus-visible),.device-option:has(>input:focus-visible){outline:2px solid var(--navy-600);outline-offset:2px}.choice:hover{border-color:var(--navy-300)}.choice.on{border-color:var(--navy);background:var(--navy);color:#fff}.field.error .choice:not(.on){border-color:#f0b8b4}.device-options{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(100%,200px),1fr));gap:10px}.device-option{display:grid;align-content:center;gap:3px;min-width:0;min-height:56px;padding:10px 14px;border:1.5px solid var(--line);border-radius:10px;background:var(--surface);text-align:left;font:inherit;cursor:pointer}.device-option:hover{border-color:var(--navy-300)}.device-option.on{border-color:var(--navy);background:var(--navy-50);box-shadow:0 0 0 3px var(--navy-100)}.device-option b{font-size:14px;overflow-wrap:anywhere}.device-option span{color:var(--muted);font-size:12.5px;overflow-wrap:anywhere}.dropzone{display:flex;align-items:center;gap:12px;width:100%;min-height:56px;padding:14px 18px;border:1.5px dashed #c6cfdf;border-radius:12px;background:var(--canvas);color:var(--muted);font:inherit;font-size:13.5px;text-align:left;cursor:pointer}.dropzone>.icon{flex:none}.dropzone>span{min-width:0;overflow-wrap:anywhere}.dropzone small{display:block;margin-top:2px;font-size:12px;color:var(--faint)}.dropzone:hover:not(:disabled){border-color:var(--navy-300);color:var(--navy)}.dropzone:disabled{cursor:default;opacity:.7}.dropzone b{color:var(--ink-2)}.files.picked{margin-top:4px}.files.picked .file,.files.picked .file-name{min-width:0}.files.picked .icon-btn.small{width:44px;height:44px;margin:-10px -9px -10px -4px}.reattach-note{display:flex;align-items:flex-start;flex-wrap:wrap;gap:4px 10px;padding:2px 0 2px 12px;border-left:3px solid var(--wait);color:var(--wait);font-size:13.5px}.reattach-note>div{flex:1;min-width:180px}.reattach-note b{display:block;font-weight:650}.reattach-note ul{margin:4px 0 0;padding-left:18px;color:var(--ink-2);overflow-wrap:anywhere}.reattach-note .link-btn{color:var(--wait)}.file-errors{list-style:none;margin:2px 0 0;padding:0;display:grid;gap:2px;font-size:13px;font-weight:550;color:var(--bad);overflow-wrap:anywhere}.flow-title p{display:flex;flex-wrap:wrap;align-items:center;gap:2px 8px;margin:0;font-size:13.5px;color:var(--muted)}.flow-title p>span{font-weight:650;color:var(--ink)}.flow-title q{min-width:0;color:var(--ink-2);overflow-wrap:anywhere}.link-btn{display:inline-flex;align-items:center;min-height:44px;padding:0 2px;border:0;background:none;font:inherit;font-size:13.5px;font-weight:600;color:var(--navy);cursor:pointer}.link-btn:hover:not(:disabled){text-decoration:underline}.link-btn.quiet{color:var(--muted);font-weight:550}.link-btn:disabled{opacity:.5;cursor:default}.nr-submit{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px 12px;padding-top:16px;border-top:1px solid var(--line-2)}.nr-submit .primary-btn{height:46px;padding:0 22px;font-size:15px;justify-content:center}.flow-submit-msg{flex:1;min-width:0}.nr-missing{font-size:13.5px;font-weight:600;color:var(--bad);overflow-wrap:anywhere}@media (max-width: 860px){.top-user .ghost-btn .icon+*{display:none}}@media (max-width: 600px){.nr-head h1{font-size:22px}.nr-form{padding:18px 16px 0}.nr-submit{position:sticky;bottom:0;z-index:5;margin:0 -16px;padding:12px 16px calc(12px + env(safe-area-inset-bottom));background:var(--surface);border-radius:0 0 var(--radius) var(--radius);box-shadow:0 -8px 16px #0121690f}.nr-submit .primary-btn{flex:1 1 100%}.file-name{max-width:150px}}button.acct-tile{width:100%;font:inherit;color:inherit;text-align:left;cursor:pointer}.acct-tile .icon{flex:none;width:42px;height:42px;display:grid;place-items:center;border-radius:11px;background:#eaf0fb;color:var(--navy)}.acct-tile b{display:block;font-size:15.5px;font-weight:650}.acct-tile p{margin:3px 0 0;font-size:13.5px;color:var(--muted)}.acct-tile .chev{flex:none;align-self:center;color:#b3bccf;margin-left:auto}.two-status{display:block;margin-top:10px;font-size:13px;font-weight:600}.two-status[data-state=good]{color:var(--good)}.two-status[data-state=error]{color:var(--bad)}.acct{line-height:1.55;font-size:15px}.acct h2{font-size:19px;margin:0;font-weight:650;letter-spacing:-.01em}.acct h3{font-size:16px;margin:0}.acct .back{display:inline-flex;align-items:center;gap:6px;background:none;border:0;padding:0;margin-bottom:16px;font:inherit;font-size:13.5px;font-weight:550;color:var(--navy);cursor:pointer;text-decoration:none}.acct .back:hover{text-decoration:underline}.acct .back:disabled{opacity:.5;cursor:default;text-decoration:none}.acct .panel{max-width:520px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:28px;margin:0}.acct .hint{margin:6px 0 22px;color:var(--muted);font-size:13.5px}.acct label{display:block;font-size:13px;font-weight:600;margin:16px 0 6px}.acct .pfield{position:relative}.acct input[type=password],.acct input[type=text]{width:100%;padding:11px 44px 11px 13px;font:inherit;font-size:15px;color:inherit;background:#fbfcfe;border:1px solid var(--line);border-radius:9px}.acct input:focus{outline:none;border-color:var(--navy);background:#fff;box-shadow:0 0 0 3px #01216921}.acct .peek{position:absolute;top:50%;right:6px;transform:translateY(-50%);display:grid;place-items:center;width:32px;height:32px;background:none;border:0;border-radius:7px;color:var(--muted);cursor:pointer}.acct .peek:hover{background:#eef1f6;color:var(--ink)}.acct .submit{display:block;width:100%;margin-top:24px;padding:12px;font:inherit;font-size:15px;font-weight:600;color:#fff;background:var(--navy);border:0;border-radius:9px;cursor:pointer;text-align:center;text-decoration:none;transition:background .13s ease}.acct .submit:hover:not(:disabled){background:#012a86}.acct .submit:disabled{background:#aab4c8;cursor:not-allowed}.acct .msg{margin-top:18px;padding:12px 14px;border-radius:10px;font-size:13.5px;border:1px solid transparent}.acct .msg.err{background:var(--bad-bg);border-color:#f4c9c6;color:var(--bad)}.acct .done{text-align:center;padding:36px 28px}.acct .done .check{width:58px;height:58px;margin:0 auto 16px;display:grid;place-items:center;border-radius:50%;background:var(--good-bg);color:var(--good)}.acct .done h2{font-size:20px}.acct .done>p{color:var(--muted);font-size:14px;margin:10px 0 0}.acct .done .next{text-align:left;margin:22px 0 0;padding:15px 17px;background:#f7f9fc;border:1px solid var(--line);border-radius:10px;font-size:13.5px;color:var(--muted)}.acct .done .next b{color:var(--ink)}.acct .done .next ul{margin:8px 0 0;padding-left:19px}.acct .done .next li{margin:4px 0}.acct .two-detail{margin:18px 0;padding:14px;background:var(--canvas);border-radius:10px}.acct .two-actions{display:flex;gap:16px;flex-wrap:wrap;margin-top:18px}.acct .two-actions button{margin:0}.acct ol li{margin:10px 0}@media (max-width: 480px){.acct .panel{padding:22px 18px}}.support-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.support-head .ghost-btn{flex:none}.support-overview{margin-bottom:20px;padding:20px 22px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow-sm);color:var(--ink-2);line-height:1.6;white-space:pre-wrap}.support-sections{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden}.support-sections details+details{border-top:1px solid var(--line-2)}.support-sections summary{padding:17px 20px;font-weight:650;color:var(--navy);cursor:pointer}.support-sections summary:hover{background:var(--navy-50)}.support-section-body{padding:0 20px 18px;color:var(--ink-2);line-height:1.6}.support-section-body p{margin:0 0 12px;white-space:pre-wrap;overflow-wrap:anywhere}.support-section-body ul{margin:0;padding-left:21px}.support-section-body li+li{margin-top:5px}.support-section-body a{color:var(--navy);overflow-wrap:anywhere}.support-editor{display:grid;gap:18px}.support-hint,.support-link-editor small{margin:-8px 0 0;color:var(--muted);font-size:13px}.support-edit-section{display:grid;gap:15px;min-width:0;margin:0;padding:18px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface)}.support-edit-section legend{padding:0 5px;font-weight:650}.support-edit-actions,.support-save{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.support-edit-actions button,.support-link-row button,.support-link-editor>button,.support-error button{border:1px solid var(--line);border-radius:8px;padding:7px 10px;background:var(--surface);color:var(--navy);font:inherit;font-size:13px;cursor:pointer}.support-edit-actions button:disabled,.support-link-editor>button:disabled{opacity:.45;cursor:default}.support-link-editor{display:grid;gap:9px}.support-link-editor>b{font-size:13.5px}.support-link-editor>button{justify-self:start}.support-link-row{display:grid;grid-template-columns:1fr 2fr auto;gap:8px}.support-link-row input{min-width:0;padding:9px 10px;border:1px solid var(--line);border-radius:8px;font:inherit;font-size:13.5px}.support-save{padding-top:8px;border-top:1px solid var(--line)}.support-error{margin-bottom:16px;padding:12px 14px;border-radius:9px;background:var(--bad-bg);color:var(--bad)}@media (max-width: 600px){.support-head{align-items:stretch;flex-direction:column}.support-head .ghost-btn{align-self:flex-start}.support-link-row{grid-template-columns:1fr auto}.support-link-row input:nth-child(2){grid-column:1;grid-row:2}.support-link-row button{grid-column:2;grid-row:1 / 3}}@media (max-width: 600px){.account-tiles{grid-template-columns:1fr}}.ib-link{display:inline-flex;align-items:center;gap:3px;color:var(--navy);font:inherit;font-weight:650;text-decoration:underline;text-underline-offset:2px}.ib-button{padding:0;border:0;background:none;cursor:pointer;text-align:left}.recent-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:grid;place-items:center;padding:20px;background:#0e19348c}.recent-dialog{width:min(100%,650px);max-height:min(85vh,720px);display:flex;flex-direction:column;background:var(--surface);border-radius:var(--radius);box-shadow:0 18px 60px #00000040}.recent-dialog-head{display:flex;justify-content:space-between;gap:16px;padding:20px 24px 14px;border-bottom:1px solid var(--line)}.recent-dialog-head h2{margin:0;font-size:20px}.recent-dialog-head p{margin:4px 0 0;color:var(--muted);font-size:13px}.recent-close{align-self:flex-start;border:0;background:none;color:var(--muted);font-size:28px;line-height:1;cursor:pointer}.recent-list{margin:0;padding:0;list-style:none;overflow:auto}.recent-list li{display:grid;grid-template-columns:95px minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px 24px;border-bottom:1px solid var(--line-2);font-size:13px}.recent-list li a{color:var(--navy);font-weight:650;text-decoration:underline}.recent-list time{color:var(--muted);white-space:nowrap}.recent-kind{color:var(--muted);font-size:12px}.recent-message{padding:24px;margin:0}@media (max-width: 600px){.recent-list li{grid-template-columns:1fr;gap:3px}}.recent-warning{margin:0;padding:10px 24px;background:var(--note);color:var(--ink-2);font-size:12px}.mail-form{display:grid;gap:18px}.mail-toggle{display:flex;align-items:center;gap:10px;font-size:14px;cursor:pointer}.mail-toggle input{width:17px;height:17px;accent-color:var(--navy)}.mail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 16px}.mail-grid select{width:100%;height:40px;padding:0 10px;border:1px solid var(--line);border-radius:10px;background:var(--surface);font-size:14px;color:var(--ink)}.mail-save{display:flex;align-items:center;justify-content:flex-end;gap:14px;padding-top:14px;border-top:1px solid var(--line)}.mail-save>.muted-text:first-child{margin-right:auto}.mail-error{color:var(--bad);font-size:13px}.mail-recent{overflow-x:auto}.mail-recent td{vertical-align:top}.mail-recent td:nth-child(2),.mail-recent td:nth-child(3){overflow-wrap:anywhere}@media (max-width: 600px){.mail-grid{grid-template-columns:1fr}}.settings-heading,.settings-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.settings-heading>.ghost-btn,.settings-section-head>.primary-btn{flex:none}.settings-section-head .panel-sub{max-width:740px}.settings-tabs{display:flex;gap:24px;border-bottom:1px solid var(--line);margin-bottom:20px;overflow-x:auto}.settings-tabs button{padding:10px 0 13px;border:0;border-bottom:2px solid transparent;color:var(--muted);background:none;white-space:nowrap;font:inherit;font-weight:600}.settings-tabs button.active{color:var(--navy);border-color:var(--navy)}.settings-saved{color:var(--navy);margin-bottom:14px}.settings-table{overflow-x:auto}.settings-table td{padding:13px 8px;vertical-align:top}.settings-table td:last-child{text-align:right}.settings-table td>.field-hint{display:block;margin-top:4px}.settings-empty{padding:18px 0 4px}.settings-editor>h2{margin-bottom:18px}.settings-editor fieldset,.settings-add-agent fieldset{border:0;padding:0;margin:0;min-width:0;display:grid;gap:20px}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 24px}.settings-actions{display:flex;align-items:center;justify-content:flex-end;gap:14px;border-top:1px solid var(--line-2);padding-top:16px}.settings-actions .settings-delete{margin-right:auto;color:var(--bad)}.settings-check{display:flex;align-items:flex-start;gap:10px;cursor:pointer;line-height:1.4}.settings-check input{flex:none;width:17px;height:17px;margin-top:2px;accent-color:var(--navy)}.settings-scopes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;border-top:1px solid var(--line-2);padding-top:18px}.settings-scope h3{font-size:14px;margin-bottom:14px}.settings-options{display:grid;gap:12px;margin-top:16px;max-height:350px;overflow-y:auto;padding:2px 8px 4px 0}.settings-agent-row{display:flex;align-items:center;gap:18px;min-height:80px;border-top:1px solid var(--line-2);padding:14px 0}.settings-agent-name{flex:1;min-width:0}.settings-agent-name b,.settings-agent-name small{display:block;overflow-wrap:anywhere}.settings-agent-name small,.settings-role-row small{color:var(--muted);font-size:12.5px;margin-top:3px}.settings-agent-row .field{width:180px}.settings-agent-delete{color:var(--bad);flex:none}.settings-super{color:var(--navy);font-weight:600}.settings-add-agent{padding:16px 0 20px}.settings-role-row{display:flex;align-items:center;gap:20px;padding:16px 0;width:100%;text-align:left;border:0;border-top:1px solid var(--line-2);background:none;color:var(--ink);font:inherit}.settings-role-row>span:first-child{flex:1}.settings-role-row small{display:block}.settings-role-row:hover b{color:var(--navy)}.settings-preview{display:flex;flex-wrap:wrap;gap:8px 18px;padding-top:16px;margin-top:18px;border-top:1px solid var(--line-2)}.settings-preview span{color:var(--muted)}@media (max-width:639px){.settings-grid,.settings-scopes{grid-template-columns:minmax(0,1fr)}.settings-heading,.settings-section-head{flex-wrap:wrap}.settings-agent-row{flex-wrap:wrap;gap:12px}.settings-agent-name{flex:1 1 100%}.settings-agent-row .field{flex:1;min-width:140px}.settings-tabs{gap:18px;font-size:13px}}.settings-page .ghost-btn{color:var(--navy);border:1px solid var(--line);background:var(--surface)}.settings-page .ghost-btn:hover{background:var(--navy-50);border-color:var(--navy-300)}.settings-page .ghost-btn:disabled{color:var(--muted);opacity:.55}.settings-role-workspace{display:grid;grid-template-columns:240px minmax(0,1fr);border-top:1px solid var(--line);margin-top:20px}.settings-role-list{border-right:1px solid var(--line);padding:16px 16px 16px 0}.settings-role-row{gap:12px;padding:14px 12px;border:0;border-radius:7px;margin-bottom:4px}.settings-role-row.active{background:var(--navy-50);color:var(--navy);box-shadow:inset 3px 0 var(--navy)}.settings-role-row:hover{background:var(--navy-50)}.settings-role-detail{padding:24px 0 4px 28px;min-width:0}.settings-role-title{display:flex;gap:18px;align-items:flex-start;justify-content:space-between;margin-bottom:24px}.settings-role-title h3{font-size:22px;overflow-wrap:anywhere}.settings-role-title p{color:var(--muted);font-size:13px;margin:6px 0 0}.settings-role-title button{flex:none}.settings-role-type{display:block;color:var(--navy);font-size:12px;font-weight:650;margin-bottom:5px}.settings-role-section{padding-top:20px;margin-top:20px;border-top:1px solid var(--line-2)}.settings-role-section h4{font-size:14px;margin:0 0 14px}.settings-role-section h5{font-size:13px;margin:0 0 12px}.settings-access-summary{margin:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 24px}.settings-access-summary>div:last-child{grid-column:1 / -1}.settings-access-summary dt{color:var(--muted);font-size:12px;margin-bottom:5px}.settings-access-summary dd{margin:0;overflow-wrap:anywhere}.settings-permission-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 24px}.settings-permission-summary>div{display:flex;align-items:center;gap:8px;color:var(--muted)}.settings-permission-summary .allowed{color:var(--ink)}.settings-permission-summary .allowed .icon{color:var(--navy)}.settings-permission-summary small{margin-left:auto;color:var(--muted);font-size:11px}.settings-role-agents{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 24px}.settings-role-agents>div{display:flex;gap:10px;align-items:center;min-width:0}.settings-role-agents span{min-width:0;overflow-wrap:anywhere}.settings-role-agents small{display:block;color:var(--muted);font-size:12px}.settings-role-editor>fieldset{gap:0}.settings-role-editor .settings-actions{margin-top:24px}.settings-role-choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.settings-choice{display:flex;gap:10px;padding:14px;border:1px solid var(--line);border-radius:8px;cursor:pointer}.settings-choice.selected{border-color:var(--navy-300);background:var(--navy-50)}.settings-choice input,.settings-scope-mode input{accent-color:var(--navy);flex:none}.settings-choice small{display:block;color:var(--muted);font-size:12px;margin-top:4px}.settings-role-editor .settings-scopes{margin:16px 0 20px;border:0;padding:0}.settings-scope-mode{display:grid;gap:8px}.settings-scope-mode label{display:flex;gap:8px;align-items:center;cursor:pointer}.settings-scope-tools{display:flex;flex-wrap:wrap;gap:10px;font-size:12px;align-items:center;margin:14px 0 10px}.settings-scope-tools span{margin-right:auto;color:var(--muted)}.settings-scope>input{width:100%;border:1px solid var(--line);border-radius:7px;padding:8px 10px}.settings-role-editor .settings-options{max-height:240px;margin-top:12px;font-size:13px}.settings-permission-row{display:flex;align-items:center;gap:16px;justify-content:space-between;padding:13px 0;border-top:1px solid var(--line-2);cursor:pointer}.settings-permission-row:first-child{border:0;padding-top:0}.settings-permission-row b{font-size:13px;font-weight:600}.settings-permission-row small{display:block;color:var(--muted);font-size:12px;margin-top:3px}.settings-permission-row input{accent-color:var(--navy);width:18px;height:18px;flex:none}@media (max-width:1100px){.settings-role-workspace{grid-template-columns:200px minmax(0,1fr)}.settings-role-detail{padding-left:20px}.settings-permission-summary,.settings-role-agents{grid-template-columns:minmax(0,1fr)}}@media (max-width:700px){.settings-role-workspace{grid-template-columns:minmax(0,1fr)}.settings-role-list{border-right:0;border-bottom:1px solid var(--line);padding:14px 0;display:flex;gap:6px;overflow-x:auto}.settings-role-row{width:auto;flex:none;max-width:230px;padding:12px;margin:0}.settings-role-row .icon{display:none}.settings-role-row.active{box-shadow:inset 0 -2px var(--navy)}.settings-role-detail{padding:20px 0 0}.settings-role-choices,.settings-access-summary{grid-template-columns:minmax(0,1fr)}.settings-role-title{flex-wrap:wrap}}.resource-departments{display:flex;gap:24px;border-bottom:1px solid var(--line);margin:0 0 24px}.resource-departments a{text-decoration:none;color:var(--muted);font-weight:600;padding:10px 0 12px;border-bottom:2px solid transparent}.resource-departments a.active{color:var(--navy);border-color:var(--navy)}.article-editor fieldset{border:0;margin:18px 0 0;padding:0;display:grid;gap:20px;min-width:0}.article-body{min-height:240px;max-height:500px;overflow-y:auto;padding:14px;border:1px solid var(--line);border-radius:8px;background:var(--surface);overflow-wrap:anywhere}.article-body p{margin:0 0 12px}.article-body:focus-within{border-color:var(--navy-300);outline:2px solid var(--navy-100)}.article-publish-hint{display:block;color:var(--muted);font-size:12px;margin-top:4px}.kb-row{display:flex;align-items:center}.kb-row .kb-q{flex:1;min-width:0}.kb-article-actions{display:flex;gap:16px;padding:0 18px;flex:none}.article-delete{color:var(--bad)}.article-draft{color:var(--muted);font-size:11px;margin-left:10px;font-weight:400}@media (max-width:639px){.kb-row{flex-wrap:wrap}.kb-row .kb-q{flex-basis:100%}.kb-article-actions{padding:0 18px 12px}.resource-departments{gap:18px;font-size:13px}}.settings-role-section h4>span{margin-left:8px}.knowledge-page>*,.support-page>*{margin-left:auto;margin-right:auto}.help-content{display:grid;grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:28px}.help-main,.help-contact-panel{min-width:0;margin:0}.help-articles>.support-head h2,.help-contacts>.support-head h2{font-size:18px}.help-articles>.support-head{align-items:center;gap:12px}.help-contact-panel{padding:22px}.help-contacts>.support-head{display:block;margin-bottom:18px}.help-contacts>.support-head button{font-size:12px;margin-top:10px}.help-contacts .support-overview{padding:0;border:0;box-shadow:none;border-radius:0;background:none;font-size:13px;line-height:1.65;margin:0 0 18px}.help-contacts .support-sections details{border-radius:0;border:0;border-top:1px solid var(--line);background:none;box-shadow:none}.help-contacts .support-sections summary{padding:14px 0;font-size:13px}.help-contacts .support-section-body{padding:0 0 16px;font-size:13px}.help-editing-contacts .help-content{display:block;max-width:820px}.help-editing-contacts .help-main{display:none}.help-editing-contacts .help-contact-panel{padding:26px}.help-editing-contacts .help-contacts>.support-head{margin-bottom:22px}@media (max-width:1000px){.help-content{grid-template-columns:minmax(0,1fr);gap:24px}}@media (max-width:639px){.help-articles>.support-head{flex-direction:row;flex-wrap:wrap}.help-contact-panel,.help-editing-contacts .help-contact-panel{padding:18px}}.help-contacts .support-sections{border:0;border-radius:0;box-shadow:none;background:none}.ticket{width:100%}.agent-ticket{max-width:none;padding:0;margin:0}.agent-main>.agent-ticket{flex:0 0 auto;min-height:100%}.agent-main{scrollbar-gutter:stable}.ticket-body{width:100%}.agent-ticket .ticket-body{max-width:1180px;margin:0 auto;padding:24px 32px 48px}.ticket-grid,.ticket-grid.single{grid-template-columns:minmax(0,1fr)}.agent-ticket .ticket-grid,.agent-ticket .ticket-grid.single{grid-template-columns:minmax(0,1fr) 290px}.agent-ticket .details{position:sticky;top:calc(var(--ticket-header-height,80px) + 16px);grid-template-columns:minmax(0,1fr);gap:14px}.ticket-actionbar{position:sticky;top:0;z-index:8;display:flex;flex-direction:row;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:8px 16px;padding:8px 0 16px;margin:0;background:var(--canvas)}.ticket-actionbar .back-row{flex-basis:100%;width:100%;margin:0}.ticket-actionbar .ticket-head-main{flex:1;min-width:0}.ticket-reload{padding:0;border:0;background:none;color:inherit;font:inherit;letter-spacing:inherit;cursor:pointer}.ticket-reload:hover{text-decoration:underline}.ticket-topic{color:var(--ink-2)}.ticket-topic-edit{display:inline-flex;align-items:center;gap:5px;padding:0;border:0;background:none;color:inherit;font:inherit;letter-spacing:inherit;text-transform:inherit;text-align:left;cursor:pointer}.ticket-topic-edit .icon{flex:none;color:var(--faint)}.ticket-topic-edit:hover,.ticket-topic-edit:focus-visible{color:var(--navy);text-decoration:underline;text-underline-offset:2px}.ticket-topic-edit:hover .icon,.ticket-topic-edit:focus-visible .icon{color:var(--navy)}.ticket-action-notice{position:absolute;right:0;bottom:0;font-size:12px;color:var(--good)}.ticket-action-group{display:flex;align-items:center;gap:6px;flex:none}.ticket-action-wrap{position:relative}.ticket-action{display:flex;align-items:center;justify-content:center;gap:6px;height:30px;min-width:34px;padding:0 8px;border:1px solid #c8ccd3;border-radius:4px;background:linear-gradient(#fff,#f5f6f8);color:var(--ink-2);cursor:pointer}.ticket-action:hover:not(:disabled),.ticket-action[aria-expanded=true]{background:var(--navy-50);border-color:var(--navy-300);color:var(--navy)}.ticket-action:disabled{opacity:.4;cursor:default}.ticket-action-menu{position:absolute;right:0;top:calc(100% + 8px);z-index:9;min-width:220px;max-width:min(330px,calc(100vw - 32px));max-height:min(360px,calc(100dvh - var(--ticket-header-height,80px) - 32px));overflow-y:auto;padding:5px 0;border:1px solid var(--line);border-radius:6px;background:var(--surface);box-shadow:0 5px 18px #0b1f442e}.ticket-action-menu button{display:flex;align-items:center;gap:9px;width:100%;border:0;background:none;color:var(--ink-2);padding:8px 13px;text-align:left;font-size:13px;cursor:pointer}.ticket-action-menu button:hover:not(:disabled){background:var(--navy-50);color:var(--navy)}.ticket-action-menu button[aria-checked=true]{color:var(--navy);font-weight:600}.ticket-menu-label{display:block;padding:6px 13px;font-size:11.5px;color:var(--muted)}.ticket-action-error{flex-basis:100%;font-size:12.5px;color:var(--bad);margin:0}.ticket-transfer-form{padding:20px 24px;overflow-y:auto}.ticket-transfer-form fieldset{margin:0;padding:0;border:0}.ticket-transfer-form .field{margin-bottom:16px}.forward-reply-to{display:grid;gap:7px;margin-bottom:16px}.forward-reply{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.forward-reply-option{display:flex;align-items:center;gap:12px;min-width:0;padding:11px 14px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);font:inherit;text-align:left;cursor:pointer}.forward-reply-option:hover:not(:disabled){border-color:var(--navy-300)}.forward-reply-option.on{border-color:var(--navy-300);background:var(--navy-50)}.forward-reply-option:disabled{opacity:.55;cursor:not-allowed}.forward-reply-option:focus-visible{outline:0;box-shadow:0 0 0 3px var(--navy-100)}.forward-reply-dot{flex:none;width:16px;height:16px;border:2px solid #aab3c5;border-radius:50%;background:var(--surface)}.forward-reply-option.on .forward-reply-dot{border-color:var(--navy);box-shadow:inset 0 0 0 3px var(--surface);background:var(--navy)}.forward-reply-text{display:grid;gap:2px;min-width:0}.forward-reply-text b,.forward-reply-text small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.forward-reply-text b{font-size:13.5px;font-weight:650}.forward-reply-text small{color:var(--muted);font-size:12px}@media (max-width:560px){.forward-reply{grid-template-columns:minmax(0,1fr)}}.ticket-transfer-form .settings-check{margin-bottom:16px}.ticket-requester-search{display:flex;align-items:end;gap:10px;margin-bottom:16px}.ticket-requester-search .field{flex:1;min-width:0;margin:0}.ticket-requester-search button{min-height:44px}.ticket-requester-options{border:1px solid var(--line);border-radius:8px;margin-bottom:16px}.ticket-requester-options label{display:flex;align-items:center;gap:12px;padding:12px;border-bottom:1px solid var(--line);cursor:pointer}.ticket-requester-options label:last-child{border:0}.ticket-requester-options span{min-width:0;overflow-wrap:anywhere}.ticket-requester-options small{display:block;color:var(--muted)}.ticket-print-heading,.ticket-time-full{display:none}@media (max-width:900px){.agent-ticket .ticket-body{padding:20px 16px 40px}.ticket-action-group{gap:4px}.agent-ticket .ticket-grid,.agent-ticket .ticket-grid.single{grid-template-columns:minmax(0,1fr)}.agent-ticket .details{position:static}}@media (max-width:650px){.ticket-actionbar{flex-direction:column;align-items:stretch;gap:10px}.ticket-action-caret,.ticket-action-notice{display:none}.ticket-action{height:34px;min-width:30px;padding:0 6px}.ticket-action-group{align-self:flex-end;gap:3px}.ticket-action-wrap{position:static}.ticket-action-menu{top:calc(100% + 5px);right:0}}@media print{@page{margin:.5in}html,body,#root{height:auto!important;overflow:visible!important;background:#fff!important}body{font-size:10pt;color:#000}.agent-shell,.staff-shell,.agent-main,.staff-main{display:block;height:auto!important;min-height:0!important;overflow:visible!important;max-width:none;padding:0;margin:0}.sidebar,.mobile-bar,.topbar,.scrim,.ticket-action-group,.ticket-action-notice,.ticket-action-error,.back-row,.composer,.details,.recent-backdrop,.convo-tools,.parent-preview-note{display:none!important}.ticket,.agent-ticket .ticket-body{width:100%;max-width:none;min-height:0!important;padding:0;margin:0}.ticket-actionbar{position:static;display:block;padding:0;margin:0 0 16px;background:none}.ticket-time-relative{display:none}.ticket-time-full{display:inline}.ticket-print-heading{display:flex;justify-content:space-between;gap:12px;margin-bottom:12px;font-size:10pt}.ticket-print-heading span{font-size:8pt}.ticket-head h1{font-size:17pt;margin-top:4px}.ticket-kicker{font-size:8pt}.ticket-topic-edit .icon{display:none}.info-band{display:block;padding:10px 12px;margin-bottom:16px;border:1px solid #aaa;border-radius:0;box-shadow:none;break-inside:avoid}.ib-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.ib-cell:has(.ib-button),.entry>.avatar,.event-dot{display:none}.ticket-grid,.timeline{display:block}.ticket[data-print-notes=false] .entry.note{display:none!important}.entry{display:block;margin:0 0 12px;break-inside:avoid}.bubble,.entry.staff .bubble,.entry.note .bubble{padding:9px 12px;box-shadow:none;border:1px solid #bbb;border-radius:0;background:#fff;color:#000}.event{margin:8px 0;font-size:8pt;color:#444}.prose,a{color:#000}.prose img{max-height:180mm;object-fit:contain}.prose table{display:table;overflow:visible}.file{padding:3px 6px;font-size:8pt}.pill,.tag{background:transparent!important;color:#000!important;border:1px solid #aaa}}.avatar:has(img){overflow:hidden}.avatar img{display:block;width:100%;height:100%;min-width:0;min-height:0;border-radius:inherit;object-fit:cover}.ticket-action-menu .ticket-menu-danger{color:var(--crimson);border-top:1px solid var(--line);margin-top:4px}.ticket-delete-subject{font-weight:600;overflow-wrap:anywhere}.danger-btn{background:var(--crimson)}a.trow .c-req{display:flex;align-items:center;gap:8px}a.trow .c-req .who-name{font:inherit;color:inherit}.avatar-trigger{display:inline-flex;flex:none;padding:0;border:0;border-radius:50%;background:none;cursor:zoom-in}.avatar-trigger:hover{box-shadow:0 0 0 3px var(--navy-100)}.profile-photo-dialog{width:min(100%,480px)}.profile-photo-dialog h2{overflow-wrap:anywhere}.profile-photo-body{padding:20px;min-height:0;display:flex;justify-content:center}.profile-photo-body img{display:block;width:100%;max-height:60dvh;object-fit:contain;border-radius:8px}.list-print-control{position:relative;flex:none;margin-left:auto}.list-print-button{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:38px;min-width:38px;padding:0 10px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--ink-2);cursor:pointer}.list-print-button:hover{background:var(--navy-50);border-color:var(--navy-300);color:var(--navy)}.list-print-button:disabled{opacity:.5;cursor:default}.list-print-button span{font-size:12px;font-weight:650;font-variant-numeric:tabular-nums}.list-print-menu{min-width:260px}.list-print-menu button:disabled{opacity:.5;cursor:default}.list-print-menu button>span{margin-left:auto;font-size:12px;color:var(--muted)}.list-print-menu p{margin:8px 10px 4px;font-size:12px;line-height:1.45;color:var(--muted)}.ticket-select-row{display:grid;grid-template-columns:18px minmax(0,1fr);align-items:center;gap:12px;padding-left:28px;border-bottom:1px solid var(--line-2)}.ticket-select-row>.trow{padding-left:0;border-bottom:0}.ticket-select-row:hover,.ticket-select-row.is-selected{background:var(--navy-50)}.ticket-select-head{background:var(--canvas);border-bottom:1px solid var(--line)}.ticket-select-head:hover{background:var(--canvas)}.row-select{width:16px;height:16px;margin:0;accent-color:var(--navy);cursor:pointer}.bulk-print-dialog{width:min(480px,calc(100vw - 32px))}.bulk-print-options{padding:0 22px 22px;overflow-y:auto}.bulk-print-options>p{font-size:13.5px;color:var(--muted)}.bulk-print-options .mail-error{color:var(--bad)}.bulk-print-options>label{display:flex;align-items:center;gap:9px;margin:18px 0 8px;font-size:14px;cursor:pointer}.bulk-print-options input{accent-color:var(--navy)}.bulk-print-options .settings-actions{margin-top:22px}.bulk-print-progress{display:flex;align-items:center;gap:10px;margin-top:18px;color:var(--muted);font-size:13px}.bulk-print-progress .spinner-wrap{padding:0}.bulk-print-pages{position:fixed;left:-20000px;top:0;width:800px;visibility:hidden;pointer-events:none}@container (max-width:700px){.ticket-select-row{padding-left:16px;gap:10px}.ticket-select-head .thead{display:block;padding:8px 16px 8px 0}.ticket-select-head .thead>span{display:none}.ticket-select-head .thead .c-main{display:block}}@media (max-width:860px){.list-tools .search{flex-basis:100%}.list-tools .filter{min-width:0}}@media print{body:has(.bulk-print-pages) #root,.bulk-print-backdrop{display:none!important}.bulk-print-pages{position:static;visibility:visible;pointer-events:auto;width:100%}.batch-print-ticket{break-after:page}.batch-print-ticket .entry{break-inside:auto}.batch-print-ticket:last-child{break-after:auto}}.inbox{container-type:inline-size}.column-sort{display:inline-flex;align-items:center;gap:4px;max-width:100%;padding:0;border:0;background:none;color:inherit;font:inherit;letter-spacing:inherit;text-transform:inherit;cursor:pointer}.column-sort:hover,.column-sort[aria-pressed=true]{color:var(--navy)}.column-sort:focus-visible{outline:2px solid var(--navy-300);outline-offset:3px;border-radius:3px}.sort-arrow{flex:none;font-size:12px;letter-spacing:0;color:var(--faint)}.column-sort[aria-pressed=true] .sort-arrow{color:var(--navy)}.list-sort-control{display:none}@container (max-width:1060px){.list-sort-control{display:block}}.list-bulk-actions .list-print-control{margin-left:0}.list-bulk-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.bulk-selected-count{font-size:12px;font-weight:600;color:var(--navy);margin-right:2px;white-space:nowrap}.bulk-action-error{flex-basis:100%;max-width:340px;margin:4px 0 0;font-size:12px}.bulk-action-dialog{width:min(100%,560px)}.bulk-ticket-review{margin:16px 0;color:var(--muted);font-size:13px}.bulk-ticket-review summary{cursor:pointer}.bulk-ticket-review ul{max-height:180px;overflow-y:auto;margin:8px 0 0;padding:0;border:1px solid var(--line);border-radius:6px;list-style:none}.bulk-ticket-review li{display:flex;align-items:baseline;gap:10px;padding:8px 10px;border-bottom:1px solid var(--line-2)}.bulk-ticket-review li:last-child{border-bottom:0}.bulk-ticket-review li b{flex:none;font-size:11.5px;color:var(--navy)}.bulk-ticket-review li span{overflow-wrap:anywhere}@container (min-width:1061px) and (max-width:1250px){.list-head:has(.has-selection) .list-tools .search{width:240px}}@container (max-width:700px){.list-tools>select.filter{flex:1 1 calc(50% - 4px);max-width:calc(50% - 4px)}.list-sort-control{flex-basis:100%}.list-sort-control select{width:100%}.list-bulk-actions{position:relative;flex-basis:100%;justify-content:flex-end}.list-bulk-actions .list-print-control,.list-bulk-actions .ticket-action-wrap{position:static}}@media print{.bulk-action-dialog,.list-bulk-actions{display:none!important}}.list-columns-btn{height:26px;width:26px;flex:none;align-self:center;margin-left:-6px;color:var(--faint);border-radius:6px}.list-columns-btn:hover:not(:disabled){color:var(--navy)}.cell-column-label{display:none}.column-person{display:flex;align-items:center;gap:8px;min-width:0}.c-extra{min-width:0;color:var(--muted);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cell-value{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.table.custom-columns{overflow-x:auto;max-width:100%}.inbox .table.custom-columns .ticket-select-row{min-width:var(--ticket-row-width)}.inbox .table.custom-columns .trow{grid-template-columns:var(--ticket-columns);grid-template-areas:none;min-width:0;row-gap:0}.inbox .table.custom-columns .trow>span{grid-area:auto}.inbox .table.custom-columns .c-num,.inbox .table.custom-columns .c-topic{display:block}.inbox .table.custom-columns .thead{display:grid}.inbox .table.custom-columns .thead>span{display:block;font-size:11px}.inbox .table.custom-columns .c-room{justify-content:flex-start}.inbox .table.custom-columns .cell-location-label{display:none}.column-picker{width:min(880px,calc(100vw - 32px));max-height:min(90vh,820px)}.column-picker-body{padding:18px 24px;overflow:auto}.column-picker-panes{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px}.column-picker h3{margin:0 0 5px;font-size:14px}.column-picker h3>span{margin-left:5px;color:var(--faint);font-size:12px;font-weight:500}.column-selected>p{margin:0 0 14px;color:var(--muted);font-size:12px}.column-order{margin:0;padding:0;max-height:420px;overflow-y:auto;list-style:none;border:1px solid var(--line);border-radius:8px}.column-order:empty{border:0}.column-order li{display:flex;align-items:center;gap:8px;padding:9px 8px;border-bottom:1px solid var(--line-2);background:var(--surface)}.column-order li:last-child{border-bottom:0}.column-order li.drop-target{background:var(--navy-50);box-shadow:inset 0 2px var(--navy)}.column-grip{color:var(--faint);cursor:grab;font-size:19px;touch-action:pan-y}.column-rank{color:var(--faint);font-size:11px;width:16px;font-variant-numeric:tabular-nums}.column-name{flex:1;min-width:0;font-size:13px;font-weight:550;overflow-wrap:anywhere}.column-move{flex:none;display:flex;gap:1px}.column-move .icon-btn{width:25px;height:27px}.move-up{transform:rotate(180deg)}.column-search{display:flex;align-items:center;gap:8px;margin:13px 0 9px;padding:8px 10px;border:1px solid var(--line);border-radius:8px;color:var(--faint)}.column-search input{width:100%;min-width:0;border:0;outline:0;background:none;color:var(--ink);font-size:13px}.column-search:focus-within{border-color:var(--navy-300)}.column-options{max-height:390px;overflow-y:auto}.column-options fieldset{margin:0 0 12px;padding:0;border:0}.column-options legend{width:100%;padding:5px 0;color:var(--muted);font-size:11px;font-weight:650;text-transform:uppercase;letter-spacing:.06em}.column-options label{display:flex;align-items:flex-start;gap:9px;padding:7px 3px;border-radius:5px;font-size:13px;cursor:pointer}.column-options label:hover{background:var(--navy-50)}.column-options input{margin:2px 0 0;accent-color:var(--navy)}.column-options small{display:block;margin-top:2px;font-size:11px;color:var(--muted)}.column-empty{padding:16px 0;font-size:13px;color:var(--muted)}.column-picker-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 24px;border-top:1px solid var(--line)}.column-picker-foot>div{display:flex;gap:8px}.column-picker .notice{margin:0 0 12px}@container (max-width:700px){.inbox .table.custom-columns .ticket-select-row{min-width:0}.inbox .table.custom-columns .trow{grid-template-columns:repeat(2,minmax(0,1fr));row-gap:10px;align-items:start}.inbox .table.custom-columns .trow>span{text-align:left;white-space:normal;display:block}.inbox .table.custom-columns .c-main{grid-column:1 / -1;display:grid}.inbox .table.custom-columns .c-req,.inbox .table.custom-columns .c-who{display:flex;flex-wrap:wrap;justify-content:flex-start;gap:5px}.inbox .table.custom-columns .cell-column-label{display:block;width:100%;color:var(--faint);font-size:10.5px;font-weight:550;margin-bottom:2px}.inbox .table.custom-columns .thead{display:block}.inbox .table.custom-columns .thead>span{display:none}.inbox .table.custom-columns .thead>span:first-child{display:block}.inbox .table.custom-columns .who-name,.inbox .table.custom-columns .c-school,.inbox .table.custom-columns .c-room{display:block}}@media (max-width:640px){.column-picker-panes{grid-template-columns:minmax(0,1fr);gap:20px}.column-picker-body{padding:16px}.column-order,.column-options{max-height:260px}.column-picker-foot{padding:12px 16px;flex-wrap:wrap}.column-picker-foot>div{margin-left:auto}}@media print{.column-picker,.list-columns-btn{display:none!important}}.has-hidden-sort .list-sort-control{display:block}.column-picker-foot .link-btn{min-height:36px}.column-picker .notice .link-btn{display:block;margin-top:5px}@container (max-width:700px){.inbox .table.custom-columns .trow>.c-main{grid-column:1 / -1;display:grid}.inbox .table.custom-columns .trow>.c-req,.inbox .table.custom-columns .trow>.c-who{display:flex;flex-wrap:wrap}.inbox .table.custom-columns .trow>.c-req .who-name,.inbox .table.custom-columns .trow>.c-who .who-name{flex:1}.inbox .table.custom-columns .c-school .cell-location-value,.inbox .table.custom-columns .c-room .cell-location-value{display:block}.inbox .table.custom-columns .ticket-select-row:not(.ticket-select-head) .row-select{align-self:start;margin-top:18px}}@media (max-width:640px){.column-move .icon-btn{width:32px;height:34px}.column-rank{display:none}}.ticket-ai{position:fixed;right:24px;bottom:20px;width:520px;max-width:calc(100vw - 32px);max-height:min(760px,calc(100dvh - 40px));display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:16px;box-shadow:0 6px 18px #01216914,0 24px 70px #0121692b;z-index:35;overflow:hidden;font-size:13px}.ticket-ai>header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:19px 22px 16px;flex:none;background:var(--surface)}.ticket-ai-identity{display:flex;align-items:center;gap:12px;min-width:0}.ticket-ai-mark{display:grid;place-items:center;width:40px;height:40px;flex:none;border-radius:11px;background:var(--navy);color:#fff;box-shadow:0 2px 5px #01216924}.ticket-ai h2{font-size:17px;color:var(--navy);letter-spacing:-.025em;line-height:1.35}.ticket-ai-identity p{display:flex;align-items:center;flex-wrap:wrap;gap:9px;margin:4px 0 0;font-size:11px;color:var(--muted)}.ticket-ai-model{padding:2px 6px;border-radius:4px;background:var(--canvas);color:var(--muted);font-size:10px;font-weight:550}.ticket-ai>header .icon-btn{border-radius:8px;width:32px;height:32px;color:var(--muted)}.ticket-ai>header .icon-btn:hover{color:var(--ink);background:var(--canvas)}.ticket-ai-content{overflow-y:auto;min-height:0;flex:1 1 auto;overscroll-behavior:contain;scrollbar-width:thin}.ticket-ai-conversation{padding:22px}.ticket-ai-turn{margin:0 0 24px}.ticket-ai-turn:last-child{margin-bottom:0}.ticket-ai-speaker{display:block;margin-bottom:5px;color:var(--muted);font-size:10px;font-weight:650;letter-spacing:.02em}.ticket-ai-user{width:fit-content;max-width:92%;margin:0 0 18px auto;padding:10px 13px;border:1px solid var(--line-2);border-radius:11px 11px 3px;background:var(--canvas);color:var(--ink-2)}.ticket-ai-user p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.55}.ticket-ai-user .ticket-ai-speaker{margin-bottom:3px}.ticket-ai-response{display:flex;align-items:flex-start;gap:9px}.ticket-ai-response>div{min-width:0;flex:1}.ticket-ai-response-mark{display:grid;place-items:center;flex:none;width:25px;height:25px;margin-top:1px;border-radius:7px;background:var(--navy-50);color:var(--navy)}.ticket-ai-response .ticket-ai-speaker{color:var(--navy);margin-bottom:6px}.ticket-ai-answer{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.65;color:var(--ink-2)}.ticket-ai-progress{display:flex;align-items:center;gap:8px;margin:0;color:var(--muted);line-height:1.6}.ticket-ai-pulse{width:6px;height:6px;border-radius:50%;background:var(--navy-300);flex:none;animation:ticket-ai-pulse 1.6s ease-in-out infinite}@keyframes ticket-ai-pulse{50%{opacity:.3}}.ticket-ai h3{font-size:15px;font-weight:650;line-height:1.4;margin:0 0 9px;color:var(--ink)}.ticket-ai-plan{margin-top:18px;padding:16px;border:1px solid var(--line);border-radius:10px;background:var(--surface)}.ticket-ai-plan p{margin:8px 0;line-height:1.6;overflow-wrap:anywhere}.ticket-ai-plan li{overflow-wrap:anywhere}.ticket-ai-plan label{display:flex;flex-direction:column;gap:6px;font-weight:600}.ticket-ai-eyebrow{display:block;color:var(--good);font-size:10px;font-weight:650;letter-spacing:.065em;text-transform:uppercase;margin-bottom:5px}.ticket-ai-approval{border-color:#d5deef;box-shadow:var(--shadow-sm)}.ticket-ai-approval .ticket-ai-eyebrow{color:var(--navy-300)}.ticket-ai-approval>.primary-btn{width:100%;margin-top:2px}.ticket-ai select,.ticket-ai textarea{font:inherit;width:100%;border:1px solid var(--line);border-radius:8px;padding:9px 11px;color:var(--ink);background:var(--surface)}.ticket-ai details{color:var(--muted)}.ticket-ai-plan details{margin:12px 0;padding-top:10px;border-top:1px solid var(--line-2)}.ticket-ai summary{cursor:pointer;font-size:12px}.ticket-ai pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:11px;background:var(--canvas);padding:11px;border-radius:6px;color:var(--ink-2)}.ticket-ai-warning{color:var(--wait);background:var(--wait-bg);padding:10px 12px;border-radius:7px;font-weight:400;line-height:1.6}.ticket-ai label.ticket-ai-confirm{flex-direction:row;font-weight:400;font-size:12px;line-height:1.6;padding:12px 0 0;margin:12px 0;border-top:1px solid var(--line-2);align-items:flex-start;gap:9px}.ticket-ai-confirm input{width:15px;height:15px;margin:2px 0 0;flex-shrink:0;accent-color:var(--navy)}.ticket-ai-error{flex:none;padding:10px 22px;margin:0;color:var(--bad);background:var(--bad-bg);font-size:12px;line-height:1.5}.ticket-ai-error button{display:block;margin-top:5px}.ticket-ai .mail-error{font-size:12px;line-height:1.6;padding:10px 12px;border-radius:7px;background:var(--bad-bg)}.ticket-ai-chat{display:flex;align-items:flex-end;gap:9px;flex:none;padding:14px 16px;border-top:1px solid var(--line);background:var(--surface)}.ticket-ai-chat textarea{display:block;resize:vertical;min-height:64px;max-height:120px;padding:11px 12px;background:var(--canvas);line-height:1.55}.ticket-ai-chat textarea:focus{background:var(--surface);border-color:var(--navy-300)}.ticket-ai-chat textarea::placeholder{color:var(--faint)}.ticket-ai .primary-btn{white-space:nowrap;font-size:12px;min-height:36px;border-radius:8px}.ticket-ai-chat .primary-btn{padding:9px 16px;min-height:36px}.ticket-ai-result{padding:24px 22px 18px}.ticket-ai-result-head{display:flex;align-items:center;gap:12px}.ticket-ai-success-mark{display:grid;place-items:center;width:44px;height:44px;flex:none;border:1px solid #d0e9dc;border-radius:13px;background:var(--good-bg);color:var(--good)}.ticket-ai-result h3{margin:0;font-size:20px;line-height:1.3;letter-spacing:-.025em;overflow-wrap:anywhere}.ticket-ai-reply-ready{display:flex;align-items:center;gap:11px;padding:13px 14px;border:1px solid var(--line-2);border-radius:10px;background:var(--canvas);color:var(--navy)}.ticket-ai-reply-ready strong{font-size:12px;font-weight:600}.ticket-ai-reply-ready p{margin:3px 0 0;font-size:11px;color:var(--muted);line-height:1.5}.ticket-ai-feedback{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:18px 0 0;font-size:12px;color:var(--ink-2)}.ticket-ai-feedback>div{display:flex;gap:6px}.ticket-ai-feedback .ghost-btn{display:grid;place-items:center;padding:0;width:34px;height:32px;min-width:0;min-height:0;border-radius:8px;box-shadow:none;color:var(--muted)}.ticket-ai-feedback button:hover:enabled{background:var(--navy-50);border-color:#bdcce6;color:var(--navy)}.ticket-ai-feedback button[aria-pressed=true]{background:var(--navy);color:#fff;border-color:var(--navy);opacity:1}.ticket-ai-feedback-note{margin:8px 0 0;color:var(--muted);font-size:10.5px;line-height:1.5}.ticket-ai-transcript{border-top:1px solid var(--line-2);margin:0}.ticket-ai-transcript>summary{display:flex;align-items:center;gap:9px;list-style:none;padding:15px 22px;color:var(--ink-2);font-weight:550}.ticket-ai-transcript>summary::-webkit-details-marker{display:none}.ticket-ai-transcript>summary:hover{background:var(--canvas);color:var(--navy)}.ticket-ai-transcript>summary>.icon:last-child{margin-left:3px;transition:transform .15s ease}.ticket-ai-transcript[open]>summary>.icon:last-child{transform:rotate(180deg)}.ticket-ai-turn-count{margin-left:auto;color:var(--faint);font-size:10px;font-weight:400;white-space:nowrap}.ticket-ai-transcript>.ticket-ai-conversation{border-top:1px solid var(--line-2)}.ticket-ai-draft-review{display:flex;align-items:center;flex-wrap:wrap;gap:10px;padding:12px 18px;background:var(--navy-50);font-size:12px}.ticket-ai-draft-review span{flex-basis:100%}.ticket-ai-draft-review button{background:#fff;border:1px solid #ccd8ee;border-radius:5px;color:var(--navy);padding:5px 9px;cursor:pointer}.ticket-action.active{color:var(--navy);background:var(--navy-50);border-color:#97acd4}@media (max-width:600px){.ticket-ai{right:12px;bottom:12px;width:calc(100vw - 24px);max-width:calc(100vw - 24px);max-height:calc(100dvh - 24px);border-radius:14px}.ticket-ai>header{padding:16px 17px 14px}.ticket-ai-result,.ticket-ai-conversation{padding:20px 17px}.ticket-ai-result h3{font-size:18px}.ticket-ai-transcript>summary{padding-inline:17px}}@media (prefers-reduced-motion:reduce){.ticket-ai-pulse{animation:none}.ticket-ai-transcript>summary>.icon:last-child{transition:none}}@media print{.ticket-ai,.ticket-ai-draft-review{display:none!important}}.composer-save{font-size:11px;color:var(--muted);margin-right:auto}.composer .notice button{margin:6px;padding:5px 8px;border:1px solid var(--line);border-radius:5px;background:#fff;cursor:pointer}.reply-pending{margin:24px 0 18px 46px;border:1px solid #cfd9eb;border-radius:12px;background:var(--surface);overflow:hidden;box-shadow:0 1px 2px #01216908}.reply-pending-head{padding:14px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px;background:#f5f8fe;color:var(--navy)}.reply-pending-head>span:first-child{display:flex;align-items:center;gap:8px;font-size:13px}.reply-countdown{font-size:12px;font-variant-numeric:tabular-nums;white-space:nowrap;background:#fff;border:1px solid #dae3f3;padding:4px 8px;border-radius:6px}.reply-pending-text{padding:16px;margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.6}.reply-pending-foot{padding:10px 16px;border-top:1px solid var(--line-2);display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:11px;color:var(--muted)}.reply-pending-foot>div{display:flex;gap:8px;flex-shrink:0}.reply-pending button:not(.primary-btn),.reply-entry-actions button,.reply-edit-foot>button:not(.primary-btn){display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line);border-radius:6px;background:var(--surface);color:var(--navy);font-size:12px;padding:6px 9px;cursor:pointer}.reply-pending button:not(.primary-btn):hover,.reply-entry-actions button:hover{background:var(--canvas)}.reply-pending button:not(.primary-btn),.reply-pending button:not(.primary-btn):hover{background:transparent}.reply-pending button:not(.primary-btn):disabled{opacity:.5;cursor:default}.reply-pending-error{padding:0 16px;color:var(--bad);font-size:13px}.reply-pending.failed{border-color:#eed3b7}.reply-pending.failed .reply-pending-head{background:#fff8ed;color:#8b581b}.reply-pending.cancelled .reply-pending-head{background:var(--canvas)}.reply-entry-actions{display:flex;justify-content:flex-end;align-items:center;gap:10px;margin-top:12px;font-size:11px;color:var(--muted)}.reply-entry-actions button{border-color:transparent;color:var(--muted);padding:4px 6px}.reply-entry-actions button:hover{color:var(--navy);border-color:var(--line)}.reply-edit label{display:block;color:var(--muted);font-size:12px}.reply-edit textarea{display:block;resize:vertical;min-height:110px;width:100%;margin-top:6px;padding:12px;border:1px solid var(--line);border-radius:8px;font:inherit;font-size:14px;color:var(--ink);background:var(--surface);line-height:1.6}.reply-edit-foot{display:flex;gap:8px;align-items:center;margin-top:10px}.reply-edit-foot>span{margin-right:auto;font-size:11px;color:var(--muted)}@media (max-width:600px){.reply-pending{margin-left:0}.reply-pending-head{align-items:flex-start;flex-wrap:wrap}.reply-pending-foot{align-items:flex-start;flex-direction:column}.reply-pending-foot>div{align-self:flex-end}.reply-edit-foot{flex-wrap:wrap}.reply-edit-foot>span{flex-basis:100%}.reply-edit-foot>button:first-of-type{margin-left:auto}}@media print{.reply-pending,.reply-entry-actions,.reply-edit{display:none!important}}.agent-new-ticket{max-width:1050px;margin:0 auto;padding:28px 36px 50px}.agent-new-head h1{margin:12px 0 4px;font-size:25px;letter-spacing:-.5px}.agent-new-head p{margin:0 0 24px;color:var(--muted);font-size:14px}.agent-new-panel{padding:0;margin:0;border:1px solid var(--line);border-radius:14px;background:var(--surface);box-shadow:var(--shadow-sm);min-width:0;overflow:hidden}.agent-new-section{padding:22px 26px;border-bottom:1px solid var(--line-2)}.agent-new-section:last-child{border-bottom:0}.agent-new-section-title{display:flex;align-items:center;gap:9px;color:var(--navy);margin-bottom:15px}.agent-new-section-title h2{margin:0;font-size:15px;font-weight:650}.agent-new-panel label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:550;color:var(--muted);min-width:0}.agent-new-panel input:not([type=file]),.agent-new-panel select,.agent-new-panel textarea{width:100%;min-width:0;padding:10px 11px;border:1px solid var(--line);border-radius:7px;background:var(--surface);font:inherit;font-size:14px;color:var(--ink)}.agent-new-panel textarea{resize:vertical;line-height:1.6}.agent-new-panel input:focus,.agent-new-panel textarea:focus,.agent-new-panel select:focus{outline:2px solid var(--navy-100);border-color:var(--navy-300)}.agent-new-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.agent-new-fields.two{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-new-section>label{margin-top:16px}.agent-new-section>label:first-of-type{margin-top:0}.agent-new-fields+label{margin-top:18px!important}.agent-user-results{max-height:245px;overflow:auto;margin-top:10px}.agent-user-results>button{width:100%;display:flex;align-items:center;gap:12px;padding:10px 12px;background:var(--surface);border:0;border-bottom:1px solid var(--line-2);text-align:left;cursor:pointer}.agent-user-results>button:hover{background:var(--navy-50)}.agent-user-results>button>span:nth-child(2){display:flex;flex:1;flex-direction:column;gap:2px;font-size:13px}.agent-user-results small{color:var(--muted);font-size:12px}.agent-user-results p{color:var(--muted);font-size:12px;margin:0;padding:3px 0}.agent-selected-user{display:flex;align-items:center;gap:12px;margin-top:12px;padding:12px;background:var(--navy-50);border:1px solid var(--navy-100);border-radius:8px}.agent-selected-user>div{display:flex;flex:1;flex-direction:column;gap:2px;font-size:14px;min-width:0}.agent-selected-user>div>span{font-size:12px;color:var(--muted);overflow-wrap:anywhere}.agent-selected-user>button{border:0;background:transparent;color:var(--navy);font-size:12px;cursor:pointer}.agent-extra-field{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,2fr) 28px;gap:12px;align-items:end;margin-top:15px}.agent-extra-field>button{margin-bottom:7px}.agent-new-attachments>div{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.agent-new-attachments .quiet-btn{display:inline-flex;flex-direction:row;align-items:center;gap:6px;border:1px solid var(--line);border-radius:6px;padding:7px 10px;background:var(--surface);color:var(--navy);font-size:12px;cursor:pointer}.agent-new-attachments input[type=file]{display:none}.agent-new-attachments span{font-size:11px;color:var(--muted)}.agent-new-attachments p{display:flex;align-items:center;gap:8px;font-size:12px;margin:10px 0 0}.agent-new-footer{display:flex;align-items:center;gap:12px;margin-top:18px}.agent-new-footer>span{margin-right:auto;color:var(--muted);font-size:12px}.agent-new-footer .quiet-btn{font-size:13px;color:var(--muted);text-decoration:none}.agent-create-success{padding:35px;border:1px solid var(--line);border-radius:14px;background:var(--surface)}.agent-create-success>.icon{color:var(--good)}.agent-create-success h1{font-size:24px}.agent-create-success p{color:var(--muted);margin-bottom:25px}.agent-create-success .primary-btn{display:inline-block;text-decoration:none}@media (max-width:700px){.agent-new-ticket{padding:20px 16px 35px}.agent-new-section{padding:18px}.agent-new-fields,.agent-new-fields.two{grid-template-columns:minmax(0,1fr)}.agent-new-footer{flex-wrap:wrap}.agent-new-footer>span{flex-basis:100%;margin-bottom:4px}.agent-new-footer>.quiet-btn{margin-left:auto}.agent-extra-field{grid-template-columns:minmax(0,1fr) 26px}.agent-extra-field>label:first-child{grid-column:1/-1}}.agent-question>label{margin-bottom:6px}.agent-question-checks{display:flex;flex-direction:column;gap:8px;padding:10px 0}.agent-question-checks>label{flex-direction:row;align-items:center;color:var(--ink);font-size:13px}.agent-new-panel .agent-question-checks input[type=checkbox]{width:15px;height:15px;margin:0;padding:0;accent-color:var(--navy)}.ticket-ai-handoff{padding:22px;border-bottom:1px solid var(--line);background:#f1f5fc}.ticket-ai-handoff h3{margin:2px 0 0;font-size:20px;color:var(--navy)}.ticket-ai-handoff p{margin:10px 0}.ticket-ai-handoff .primary-btn{margin-top:6px}.ticket-ai-handoff .ticket-ai-eyebrow{color:var(--navy-300)}.ticket-row-activity{display:flex;align-items:center;flex-wrap:wrap;gap:5px 9px;margin:4px 0;font-size:11px;line-height:1.4}.ticket-activity{display:inline-flex;align-items:center;border-radius:5px;padding:2px 6px;white-space:nowrap;font-size:11px;font-weight:600;color:var(--muted);background:var(--line-2)}.ticket-activity.replied{color:var(--good);background:var(--good-bg)}.ticket-activity.in-progress{color:var(--navy);background:var(--navy-50)}.ticket-activity.needs-reply{color:var(--bad);background:var(--bad-bg)}.ticket-comment-count{display:inline-flex;align-items:center;gap:4px;color:var(--muted);white-space:nowrap;font-size:11px}.ticket-ai-reviewers{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:16px 0 12px}.ticket-ai-reviewer{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:4px;padding:10px 12px;min-width:0;border:1px solid var(--line);border-radius:9px;background:var(--surface);color:var(--ink-2);cursor:pointer;font:inherit;font-size:12px;text-align:left}.ticket-ai-reviewer.recommended{background:var(--navy);border-color:var(--navy);color:#fff}.ticket-ai-reviewer strong{font-size:13px;font-weight:600}.ticket-ai-reviewer span{font-size:11px;opacity:.8}.ticket-ai-handoff .ticket-ai-reviewer.primary-btn{margin:0;height:auto}.ticket-ai-reviewer:hover:not(:disabled){border-color:var(--navy-300);box-shadow:var(--shadow-sm)}.ticket-ai-reviewer:disabled{opacity:.5;cursor:default}@media (max-width:480px){.ticket-ai-reviewers{grid-template-columns:1fr}.ticket-ai-reviewer{flex-direction:row;justify-content:space-between;align-items:center}}.location-value{display:inline-flex;align-items:center;gap:6px}.location-value .icon{flex:none;opacity:.65}.location-dialog{max-width:420px}.location-dialog form{padding:20px}.location-dialog fieldset{border:0;padding:0;margin:0;display:grid;gap:16px;min-width:0}.location-dialog input,.location-dialog select{width:100%;min-width:0;height:40px;padding:0 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);font:inherit}.location-dialog footer{display:flex;justify-content:flex-end;gap:10px;padding-top:4px}@media print{.location-value{color:inherit;text-decoration:none}.location-value .icon,.location-dialog{display:none}}.notification-delivery{display:flex;align-items:flex-start;gap:14px}.notification-delivery>.icon{flex:none;color:var(--navy);margin-top:3px}.notification-editor{min-width:0;border:0;padding:22px 24px;margin:0}.notification-editor .field input[type=number]{max-width:140px}.notification-additional{margin-top:18px;border:1px solid var(--line);border-radius:8px}.notification-additional>summary{padding:12px 14px;cursor:pointer;font-weight:600}.notification-additional>summary>span{float:right;color:var(--muted);font-weight:400;font-size:12px}.notification-additional .settings-options{padding:0 14px 12px}.notification-save{border-top:1px solid var(--line);padding-top:18px}.notification-save .settings-saved{margin:0 auto 0 0}.google-login{display:flex;flex-direction:column;align-items:center;gap:12px}.google-login[hidden]{display:none}.google-sign-in{position:relative;justify-content:center;text-align:center;width:280px;max-width:100%;padding:0 44px;border-radius:999px;min-height:44px}.google-sign-in-icon{position:absolute;left:16px;width:26px;height:26px;padding:4px;border-radius:50%;background:#fff}.side-new-ticket{display:flex;align-items:center;justify-content:center;text-align:center;margin:2px 12px 12px;padding:10px 14px;border:1px solid rgba(255,255,255,.22);border-radius:8px;color:#fff;background:#ffffff1a;text-decoration:none;font-size:13.5px;font-weight:600}.side-new-ticket:hover,.side-new-ticket.active{background:#ffffff2e}.nav-label-first{margin-top:4px}.side-view-menu{margin-bottom:10px}.side-view-menu .side-switch{margin-bottom:0;list-style:none}.side-view-menu summary::-webkit-details-marker{display:none}.side-view-menu .side-switch>span{flex:1}.side-view-menu[open] .side-switch>.icon:last-child{transform:rotate(180deg)}.side-view-options{margin:3px 0 5px;padding:4px;border:1px solid rgba(255,255,255,.12);border-radius:8px;background:#0000001f}.side-view-options>a,.side-view-options>button{display:flex;align-items:center;gap:8px;width:100%;padding:8px;border:0;border-radius:6px;background:transparent;color:#d8e1f5;text-align:left;text-decoration:none;font-size:12.5px;cursor:pointer}.side-view-options>a:hover,.side-view-options>button:hover{background:#ffffff14;color:#fff}.sidebar-agent-options{border:0;padding:0;margin:0}.sidebar-agent-person{display:flex;align-items:center;gap:10px}.sidebar-agent-person small{display:block}.ticket-ai-header-actions{display:flex;align-items:center;gap:8px;flex:none}.ticket-ai-reset{display:flex;align-items:center;gap:6px;padding:7px 9px;border:1px solid var(--line);border-radius:7px;color:var(--muted);background:var(--surface);font-size:11px;font-weight:600;cursor:pointer}.ticket-ai-reset:hover:not(:disabled){color:var(--ink);background:var(--canvas)}.ticket-ai-reset:disabled{opacity:.45;cursor:default}@media (max-width:400px){.ticket-ai-reset{padding:7px}.ticket-ai-reset span{display:none}}.list-density-setting{margin:0 0 22px;padding:0;border:0}.list-density-setting legend{margin-bottom:9px;font-size:13px;font-weight:650}.list-density-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.list-density-options label{display:flex;align-items:center;gap:10px;padding:12px;border:1px solid var(--line);border-radius:8px;cursor:pointer}.list-density-options label.selected{border-color:var(--navy);background:var(--navy-50)}.list-density-options input{accent-color:var(--navy)}.list-density-options strong,.list-density-options small{display:block}.list-density-options strong{font-size:13px}.list-density-options small{margin-top:3px;font-size:11.5px;color:var(--muted)}.inbox.compact .trow:not(.thead){padding-top:6px;padding-bottom:6px;font-size:12.5px}.inbox.compact .t-subject{font-size:13px;line-height:1.25}.inbox.compact .table.custom-columns .c-main{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:3px 5px}.inbox.compact .c-main>.t-subject,.inbox.compact .c-main>.cell-column-label{grid-column:1 / -1}.inbox.compact .ticket-row-activity{grid-column:1;grid-row:2;margin:0;gap:5px;flex-wrap:nowrap}.inbox.compact .ticket-activity{font-size:10px;padding:1px 4px}.inbox.compact .ticket-comment-count{font-size:10px;gap:3px}.inbox.compact .c-main>.t-second{grid-column:2;grid-row:2;justify-self:end}.inbox.compact .tag-status,.inbox.compact .tag-overdue{font-size:10px;padding:1px 4px}.inbox.compact .c-main>.t-subject{grid-row:1}.inbox.compact .t-second{font-size:11px;gap:6px}.inbox.compact .t-preview{display:none}.inbox.compact .c-extra,.inbox.compact .c-topic,.inbox.compact .c-school,.inbox.compact .c-room,.inbox.compact .c-num{font-size:11.5px}@container (max-width:700px){.inbox.compact .c-main>.t-subject{grid-row:2}.inbox.compact .ticket-row-activity,.inbox.compact .c-main>.t-second{grid-row:3}.inbox.compact .table.custom-columns .trow{row-gap:5px}.inbox.compact .table.custom-columns .ticket-select-row:not(.ticket-select-head) .row-select{margin-top:11px}}@media (max-width:480px){.list-density-options{grid-template-columns:1fr}}button.file{font-family:inherit;cursor:pointer;text-align:left}.attachment-preview{padding:0;border:1px solid var(--line);border-radius:16px;width:min(1120px,calc(100vw - 40px));height:min(850px,calc(100dvh - 40px));max-width:none;max-height:none;color:var(--ink);background:var(--surface);box-shadow:0 24px 80px #0000004d;overflow:hidden}.attachment-preview[open]{display:flex;flex-direction:column}.attachment-preview::backdrop{background:#031130ad;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.attachment-preview-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 20px;border-bottom:1px solid var(--line)}.attachment-preview-head>div{display:flex;align-items:center;gap:12px;min-width:0}.attachment-preview-head>div:first-child{flex:1}.attachment-preview-head>div>div{min-width:0}.attachment-preview-head h2{margin:0;font-size:16px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-preview-head span{color:var(--muted);font-size:12px}.attachment-preview-head .ghost-btn{text-decoration:none;white-space:nowrap}.attachment-preview-body{flex:1;min-height:0;display:flex;align-items:center;justify-content:center;padding:20px;overflow:auto;background:var(--bg)}.attachment-preview-body img,.attachment-preview-body video{display:block;max-width:100%;max-height:100%;object-fit:contain}.attachment-preview-body.pdf{padding:0}.attachment-preview-body object{width:100%;height:100%;border:0}.attachment-preview-body.text{display:block}.attachment-preview-body pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.attachment-preview-empty{text-align:center;color:var(--muted)}.attachment-preview-empty .icon{margin:auto}.attachment-preview-empty h3{color:var(--ink)}@media (max-width:600px){.attachment-preview{width:calc(100vw - 16px);height:calc(100dvh - 24px);border-radius:12px}.attachment-preview-head{padding:12px;gap:8px}.attachment-preview-head>div{gap:8px}.attachment-preview-head>div:first-child>.icon{display:none}.attachment-preview-head h2{font-size:14px}.attachment-preview-body{padding:12px}}@media print{.attachment-preview{display:none!important}}.ticket-ai-choices{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.ticket-ai-choices .ghost-btn{min-height:36px;padding:8px 14px;border-radius:9px;font-size:13px;font-weight:600}.ticket-ai-general-review{margin-top:12px}.ticket-ai-critical-review{margin-top:12px;padding:12px;border:1px solid var(--line);border-radius:8px;background:var(--surface-2)}.ticket-ai-critical-review>label{margin-top:10px}.ticket-ai-review-window{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;margin-top:10px}.ticket-ai-scope-list{max-height:180px;overflow:auto;padding-left:20px}.ticket-ai-package-review ol{margin:12px 0;padding-left:22px}.ticket-ai-package-review li{padding:3px 0;overflow-wrap:anywhere}.ticket-ai-package-review li+li{border-top:1px solid var(--line-2);margin-top:10px;padding-top:12px}.ticket-ai-package-review li>div{margin-top:8px}.ticket-ai-package-review li pre{margin:5px 0 0;max-height:180px}.info-band.brief{display:block;padding:0}.brief-strip{display:flex;align-items:center;flex-wrap:wrap;gap:6px 22px;padding:9px 22px;background:var(--navy-50);border-bottom:1px solid var(--line);border-radius:var(--radius) var(--radius) 0 0;font-size:13.5px;font-weight:550;color:var(--ink-2)}.brief-strip>span{display:inline-flex;align-items:center;gap:7px;white-space:nowrap}.brief-strip .icon{flex:none;color:var(--navy-300)}.brief-strip .avatar{flex:none}.brief-strip b{color:var(--ink);font-weight:650}.brief-strip .muted{color:var(--muted)}.brief-strip .brief-opened{margin-left:auto;color:var(--muted);font-weight:500}.brief-panels{display:grid;grid-template-columns:minmax(200px,.9fr) minmax(220px,1fr) minmax(260px,1.5fr)}.brief-panel{min-width:0;padding:13px 22px 15px}.brief-panel+.brief-panel{border-left:1px solid var(--line-2)}.brief-panel h3{margin:0 0 8px;font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--faint)}.brief-who{display:flex;align-items:center;gap:13px;min-width:0}.brief-who>div{min-width:0}.brief-who b{display:block;font-size:16px;font-weight:650;color:var(--ink);line-height:1.25;overflow-wrap:anywhere}.brief-who .person-mail{font-size:13px}.brief-rows{display:grid;gap:6px}.brief-row{display:flex;align-items:center;gap:9px;min-width:0;font-size:14px;font-weight:550;color:var(--ink);overflow-wrap:anywhere}.brief-row>.icon{flex:none;color:var(--navy-300)}.brief-row .sep{color:var(--faint);font-weight:400}.brief-row .muted{color:var(--muted);font-weight:500}.brief-row .ib-link{font-weight:600}.brief-place{display:inline-flex;align-items:center;gap:7px;padding:0;border:0;background:none;font:inherit;color:inherit;cursor:pointer;text-align:left}.brief-place .icon{flex:none;color:var(--faint)}.brief-place:hover .icon,.brief-place:focus-visible .icon{color:var(--navy)}.brief-place:hover>span:first-child{text-decoration:underline;text-underline-offset:2px}.brief-topic{margin:0 0 6px;font-size:15.5px;font-weight:700;color:var(--navy);line-height:1.3}.brief-facts{display:grid;grid-template-columns:fit-content(40%) minmax(0,1fr);gap:4px 16px;margin:0;align-items:baseline;font-size:13.5px}.brief-fact{display:contents}.brief-facts dt{color:var(--muted);font-weight:500}.brief-facts dd{margin:0;color:var(--ink);font-weight:600;overflow-wrap:anywhere}.brief-facts .muted{color:var(--muted);font-weight:500}.brief-topic.alert{display:flex;align-items:center;gap:7px;color:var(--crimson)}.brief-topic.alert .icon{flex:none}.brief-address{display:flex;flex-wrap:wrap;column-gap:6px}.brief-address b{font-weight:600}.brief-address span{color:var(--muted);font-weight:500}.brief-hosts{display:flex;flex-wrap:wrap;gap:3px 4px}.brief-hosts code{padding:0 5px;border-radius:5px;background:var(--bad-bg);color:var(--bad);font:600 12px/1.55 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;overflow-wrap:anywhere}@media (max-width:860px){.info-band.brief{padding:0}.brief-panels{grid-template-columns:1fr}.brief-panel+.brief-panel{border-left:0;border-top:1px solid var(--line-2)}.brief-strip .brief-opened{margin-left:0}}@media print{.info-band.brief{padding:0}.brief-strip{background:none;border-radius:0;border-bottom:1px solid #aaa;padding:6px 10px}.brief-panels{grid-template-columns:1fr 1fr 1.4fr}.brief-panel{padding:8px 10px}.brief-panel+.brief-panel{border-left:1px solid #ccc}.brief-who .avatar,.brief-place .icon{display:none}}.ticket-ai-check-decisions{display:flex;flex-wrap:wrap;column-gap:20px;row-gap:6px;margin:6px 0}.ticket-ai-check-decisions>span{white-space:nowrap}.ticket-ai--proposal{max-height:calc(100dvh - 40px)}.ticket-ai--proposal>header{padding:14px 18px 12px}.ticket-ai--proposal .ticket-ai-conversation{padding:12px 16px}.ticket-ai--proposal .ticket-ai-approval{margin-top:0;padding:14px}.ticket-ai--proposal .ticket-ai-plan p{margin:6px 0;line-height:1.45}.ticket-ai--proposal h3{margin-bottom:6px}.ticket-ai--proposal .ticket-ai-plan details{margin:8px 0;padding-top:6px}.ticket-ai--proposal label.ticket-ai-confirm{margin:8px 0;padding-top:8px;line-height:1.45}.ticket-ai--proposal .ticket-ai-approval>.muted-text{font-size:11px}.ticket-ai-chat{padding:10px 16px}.ticket-ai-chat textarea{min-height:44px;padding:8px 11px}.assignment-dialog{width:min(620px,calc(100vw - 28px));max-width:none;max-height:calc(100dvh - 32px);padding:0;border:1px solid var(--line);border-radius:12px;background:var(--surface);color:var(--ink);box-shadow:var(--shadow-lg)}.assignment-dialog::backdrop{background:#000a237a}.assignment-editor{display:flex;flex-direction:column;max-height:calc(100dvh - 34px)}.assignment-editor-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;border-bottom:1px solid var(--line)}.assignment-editor-heading h2{margin:0;font-size:17px}.assignment-editor-heading .ghost-btn{padding:3px 9px;font-size:22px;line-height:1.2}.assignment-editor fieldset{display:flex;flex-direction:column;gap:0;min-height:0}.assignment-body{display:grid;gap:14px;padding:16px 18px;overflow-y:auto;overscroll-behavior:contain;min-height:0}.assignment-editor .field{gap:5px}.assignment-editor .field-label,.assignment-step h3{font-size:12px}.assignment-editor .field input,.assignment-editor .field select{height:36px;min-height:36px;padding:6px 10px;font-size:13px}.assignment-step{min-width:0}.assignment-step h3{margin:0 0 6px}.assignment-scope-choices{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px}.assignment-scope-choices .settings-choice{align-items:center;justify-content:center;gap:6px;padding:8px 5px;font-size:12px;border-radius:6px}.assignment-scope-choices input{margin:0}.assignment-picker{margin-top:10px}.assignment-picker-tools{display:flex;align-items:center;gap:12px;margin:7px 0;font-size:11px;color:var(--muted)}.assignment-picker-tools>span{margin-right:auto}.assignment-picker-tools .link-btn{font-size:11px}.assignment-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:2px 6px;max-height:160px;overflow-y:auto;overscroll-behavior:contain;border:1px solid var(--line);border-radius:6px;padding:4px}.assignment-option{display:flex;align-items:flex-start;gap:7px;padding:6px 7px;min-height:30px;font-size:12px;border-radius:4px;cursor:pointer;overflow-wrap:anywhere}.assignment-option:hover,.assignment-option.selected{background:var(--navy-50)}.assignment-option.selected{color:var(--navy)}.assignment-option input{flex:none;accent-color:var(--navy);margin-top:2px}.assignment-type-options{display:block}.assignment-type-group+.assignment-type-group{margin-top:8px}.assignment-type-group h4{font-size:11px;color:var(--muted);margin:3px 7px}.assignment-type-selection{font-size:11px;margin:7px 0;overflow-wrap:anywhere}.assignment-editor .settings-grid{gap:12px}.assignment-editor .field-hint{font-size:11px;margin:6px 0 0}.assignment-step .settings-check{margin-top:8px;font-size:12px}.assignment-summary{color:var(--muted);background:var(--navy-50);border-radius:6px;padding:8px 10px;font-size:11px;line-height:1.5;overflow-wrap:anywhere;max-height:55px;overflow-y:auto}.assignment-editor .settings-actions{flex:none;margin:0;padding:12px 18px;gap:8px;border-top:1px solid var(--line);flex-wrap:wrap}.assignment-editor .settings-actions .settings-check{margin-right:auto;font-size:12px}.assignment-editor .settings-actions .primary-btn,.assignment-editor .settings-actions .ghost-btn,.assignment-editor .settings-delete{font-size:12px;padding:7px 10px}.assignment-editor .settings-delete{margin-right:0}.assignment-priority{color:var(--muted);font-size:13px;margin:0 0 24px}.assignment-priority summary{cursor:pointer;color:var(--navy)}.assignment-priority p{max-width:850px;line-height:1.7}.assignment-editor input:focus-visible,.assignment-editor button:focus-visible{outline:2px solid var(--navy);outline-offset:2px}@media (max-width: 480px){.assignment-body{padding:12px;gap:12px}.assignment-options{grid-template-columns:minmax(0,1fr);max-height:145px}.assignment-editor .settings-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.assignment-editor .settings-actions{padding:10px 12px}.assignment-scope-choices .settings-choice{font-size:11px}}@media print{.assignment-dialog{display:none}}.agent-ticket .details{--related-height: max(240px,min(calc(100dvh - var(--ticket-header-height,80px) - 44px),var(--conversation-height,700px)));max-height:var(--related-height);display:flex;flex-direction:column}.agent-ticket .details .card{min-height:0;display:flex;flex-direction:column;overflow:hidden;flex:0 0 auto;max-height:calc((var(--related-height) - 14px)/2)}.agent-ticket .details:has(.card:nth-child(3)) .card{max-height:calc((var(--related-height) - 28px)/3)}.agent-ticket .details .card:only-child{max-height:var(--related-height)}.agent-ticket .details .card h2{flex:none;gap:10px}.agent-ticket .details .card h2 span{white-space:nowrap}.related-scroll{overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding:0 5px;margin:0 -5px;min-height:0}.related-scroll:focus-visible{outline:2px solid var(--navy-300);outline-offset:2px}.related-scroll li{min-width:0}.related-scroll a{margin:0;padding:8px 5px}.mini-reason{font-size:11.5px;color:var(--muted);overflow-wrap:anywhere}.related-empty{font-size:13px;color:var(--muted);margin:0}.search-group-heading{margin:32px 0 0;padding:18px 16px 12px;border-top:1px solid var(--line);font-size:16px;font-weight:650;color:var(--text)}.search-open-heading{margin-top:0;border-top:0}.search-group-heading span{margin-left:8px;font-size:12px;font-weight:400;color:var(--muted)}@media (max-width:900px){.agent-ticket .details{max-height:none;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start}.agent-ticket .details .card,.agent-ticket .details:has(.card:nth-child(3)) .card,.agent-ticket .details .card:only-child{max-height:340px}}@media (max-width:600px){.agent-ticket .details{grid-template-columns:minmax(0,1fr)}.agent-ticket .details .card,.agent-ticket .details:has(.card:nth-child(3)) .card,.agent-ticket .details .card:only-child{max-height:280px}}:root{color-scheme:light;--bg: var(--canvas);--surface-2: var(--canvas)}.theme-toggle{display:inline-grid;place-items:center;flex:none;width:34px;height:34px;padding:0;border:1px solid transparent;border-radius:9px;background:transparent;color:#cfd9f1;cursor:pointer}.theme-toggle:hover{background:#ffffff1f;color:#fff}.theme-toggle:focus-visible{outline:2px solid #b9ceff;outline-offset:2px}.side-user{gap:7px}.side-user .theme-toggle{width:30px;height:32px}.mobile-bar>.theme-toggle{margin-left:auto}.gate-theme{position:fixed;top:20px;right:20px;z-index:10}.gate-theme .theme-toggle{background:#ffffff1a}@media screen{:root[data-theme=dark]{color-scheme:dark;--scroll-thumb: #637189;--scroll-thumb-hover: #8491a6;--navy: #b9ceff;--navy-600: #b9ceff;--navy-300: #a4bcec;--navy-100: #3b4b68;--navy-50: #2b3850;--navy-800: #a1b3ef;--navy-900: #899edb;--crimson-50: #332227;--ink: #eef2f9;--ink-2: #cbd5e5;--muted: #b0bed2;--faint: #a0afc5;--line: #3d4a60;--line-2: #303c4f;--surface: #232c3b;--surface-2: #2d384b;--canvas: #181e29;--bg: #181e29;--chrome: #10151e;--field: #171f2c;--row-alt: #202937;--surface-header: #29364b;--hover: #303e55;--selected: #344661;--action: #bdd0ff;--action-ink: #181e33;--good: #8bd5af;--good-bg: #1e332b;--wait: #dfbf85;--wait-bg: #352f23;--bad: #eea2aa;--bad-bg: #37262c;--note: #2d291f;--note-line: #514731;--avatar-saturation: 22%;--avatar-background-lightness: 24%;--avatar-text-lightness: 82%;--chart-created: #a8b9ed;--chart-closed: #d4ab7e;--shadow-sm: inset 0 1px 0 rgb(255 255 255 / 3%), 0 2px 4px rgb(0 0 0 / 12%);--shadow: inset 0 1px 0 rgb(255 255 255 / 4%), 0 6px 18px rgb(0 0 0 / 18%);--shadow-lg: 0 16px 48px rgb(0 0 0 / 35%)}[data-theme=dark] .sidebar{background:linear-gradient(180deg,#141b27,#0e131c 80%);color:var(--ink-2);border-right:1px solid var(--line-2)}[data-theme=dark] :is(.topbar,.mobile-bar){background:var(--chrome);color:var(--ink);border-bottom:1px solid var(--line)}[data-theme=dark] :is(.side-brand,.top-brand,.side-user){color:var(--ink)}[data-theme=dark] :is(.side-brand small,.top-brand small,.nav-label,.nav-count){color:var(--faint)}[data-theme=dark] :is(.nav-item,.top-link,.side-switch,.side-view-options>a,.side-view-options>button){color:var(--muted)}[data-theme=dark] :is(.nav-item:hover,.top-link:hover,.side-switch:hover,.side-view-options>a:hover,.side-view-options>button:hover){background:var(--hover);color:var(--ink)}[data-theme=dark] .nav-item.active{background:var(--selected);color:var(--ink);box-shadow:inset 2px 0 var(--navy-300)}[data-theme=dark] .nav-item.active .icon{color:var(--navy)}[data-theme=dark] .top-link.active{background:var(--selected);color:var(--ink)}[data-theme=dark] .nav-count.accent{background:var(--line);color:var(--ink-2)}[data-theme=dark] .nav-count.danger{background:var(--bad-bg);color:var(--bad)}[data-theme=dark] :is(.dept-switch,.side-new-ticket){background:var(--surface-2);border-color:var(--line);color:var(--ink-2)}[data-theme=dark] :is(.dept-switch:not(.static):hover,.side-new-ticket:hover,.side-new-ticket.active){background:var(--hover);border-color:var(--navy-300);color:var(--ink)}[data-theme=dark] .side-foot{border-color:var(--line-2)}[data-theme=dark] .side-view-options{background:var(--canvas);border-color:var(--line)}[data-theme=dark] .dept-switch:focus-within{outline-color:var(--navy-300)}[data-theme=dark] :is(.theme-toggle,.side-user .icon-btn){color:var(--muted)}[data-theme=dark] :is(.theme-toggle:hover,.side-user .icon-btn:hover){color:var(--ink);background:var(--hover)}[data-theme=dark] .theme-toggle:focus-visible{outline-color:var(--navy-300)}[data-theme=dark] .gate-theme .theme-toggle{background:var(--surface-2);border-color:var(--line)}[data-theme=dark] .ghost-btn{color:var(--ink-2);background:var(--surface-2);border-color:var(--line);box-shadow:none}[data-theme=dark] .ghost-btn:hover{color:var(--ink);background:var(--hover);border-color:var(--navy-300)}[data-theme=dark] :is(.primary-btn,.acct .submit,.ticket-ai-reviewer.recommended,.ticket-ai-feedback button[aria-pressed=true]){background:var(--action);color:var(--action-ink);border-color:transparent}[data-theme=dark] :is(.primary-btn:hover:not(:disabled),.acct .submit:hover:not(:disabled),.ticket-ai-reviewer.recommended:hover:not(:disabled),.ticket-ai-feedback button[aria-pressed=true]:hover:enabled){background:#d1dfff;color:var(--action-ink)}[data-theme=dark] .acct .submit:disabled{background:var(--line);color:var(--muted)}[data-theme=dark] .danger-btn{background:#913846;color:#fff}[data-theme=dark] .danger-btn:hover:not(:disabled){background:#a74452;color:#fff}[data-theme=dark] .choice.on{background:var(--selected);color:var(--ink);border-color:var(--navy-300)}[data-theme=dark] .guided-form .choice.on{background:none;color:var(--navy)}[data-theme=dark] :is(.avatar.agent,.side-user .avatar.agent,.ticket-ai-mark){background:var(--selected);color:var(--navy);box-shadow:none}[data-theme=dark] :is(.district,.rc-topic,.row-flag,.ticket-kicker span:first-child,.unassigned-text,.stat-value.danger,.oldest-age,.flow-kicker,.flow-problem>.icon,.ticket-action-menu .ticket-menu-danger,.brief-topic.alert){color:var(--bad)}[data-theme=dark] :is(.tile-icon,.acct-tile .icon,.empty-icon){background:var(--surface-2);color:var(--navy-300)}[data-theme=dark] :is(.tile-chev,.acct-tile .chev,.choice-chev){color:var(--faint)}[data-theme=dark] .entry.staff .bubble{background:#293a52;border-color:#425a7a}[data-theme=dark] :is(.composer.note .composer-tabs button.on,.tag.note){color:var(--wait)}[data-theme=dark] .tag.note{background:var(--wait-bg)}[data-theme=dark] :is(.reply-pending-head,.ticket-ai-handoff){background:var(--surface-2)}[data-theme=dark] :is(.acct input[type=password],.acct input[type=text],.acct input:focus,.support-link-row input,.ticket-ai-draft-review button,.composer .notice button,.reply-countdown){background:var(--surface)}[data-theme=dark] :is(.acct .done .next,.acct .peek:hover,.attachment-preview-body){background:var(--canvas)}[data-theme=dark] :is(.ticket-action,.list-print-button){background:var(--surface-2);border-color:var(--line)}[data-theme=dark] :is(.ticket-action:hover:not(:disabled),.ticket-action[aria-expanded=true],.ticket-action.active){background:var(--selected);border-color:var(--navy-300)}[data-theme=dark] .reply-pending.failed .reply-pending-head{background:var(--wait-bg);color:var(--wait)}[data-theme=dark] :is(.reply-pending,.reply-countdown,.ticket-ai-approval,.ticket-ai-success-mark,.ticket-ai-draft-review button,.notice.bad,.gate-msg,.acct .msg.err){border-color:var(--line)}[data-theme=dark] .ticket-ai{box-shadow:var(--shadow-lg)}[data-theme=dark] .bar{background:var(--navy-300)}[data-theme=dark] .dropzone{border-color:var(--line)}[data-theme=dark] :is(.guided-steps li.next span:before,.option-row:before,.guided-form .choice:before,.guided-form .device-option:before,.forward-reply-dot){border-color:var(--faint)}[data-theme=dark] .guided-steps li+li:before{background:var(--line)}[data-theme=dark] :is(.option-row.on:before,.guided-form .choice.on:before,.guided-form .device-option.on:before,.forward-reply-option.on .forward-reply-dot){border-color:var(--navy)}[data-theme=dark] .field.error .choice:not(.on){border-color:var(--bad)}[data-theme=dark] input::placeholder,[data-theme=dark] textarea::placeholder{color:var(--faint);opacity:1}[data-theme=dark] select.filter{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%23b0bed2' stroke-width='2.2' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E")}[data-theme=dark] :is(.recent-backdrop,.nav-open .scrim){background:#000000a6}[data-theme=dark] .attachment-preview::backdrop{background:#000000b3}[data-theme=dark] .side-foot{background:#00000029}[data-theme=dark] .dept-switch{background:#1b2535;border-color:#34435c}[data-theme=dark] .side-new-ticket{background:linear-gradient(180deg,#34496b,#293a57);border-color:#526b94;color:#edf3ff;box-shadow:inset 0 1px #ffffff0f,0 3px 8px #00000029}[data-theme=dark] :is(.side-new-ticket:hover,.side-new-ticket.active){background:#3c5277;border-color:#8aa6d9}[data-theme=dark] .nav-item.active{background:#293b57}[data-theme=dark] .inbox{background:var(--canvas)}[data-theme=dark] .list-head{background:var(--surface-header);border-bottom:1px solid var(--line);box-shadow:0 4px 12px #0000001f}[data-theme=dark] .trow:not(.thead){background:var(--surface)}[data-theme=dark] .table>div:nth-child(odd)>.trow:not(.thead){background:var(--row-alt)}[data-theme=dark] .ticket-select-row{background:var(--surface)}[data-theme=dark] .ticket-select-row:nth-child(odd){background:var(--row-alt)}[data-theme=dark] :is(.thead,.ticket-select-head){background:var(--field)}[data-theme=dark] .ticket-select-row:hover{background:var(--hover)}[data-theme=dark] .table>.ticket-select-row:hover>.trow:not(.thead){background:var(--hover)}[data-theme=dark] .ticket-select-row.is-selected,[data-theme=dark] .table>.ticket-select-row.is-selected>.trow:not(.thead){background:var(--selected)}[data-theme=dark] .table>div>a.trow:not(.thead):hover{background:var(--hover)}[data-theme=dark] :is(.panel,.stat,.nr-form,.request-card,.tile,.acct-tile,.agent-new-panel,.info-band,.composer,.recent-dialog,.ticket-ai,.attachment-preview){box-shadow:var(--shadow)}[data-theme=dark] :is(.request-card:hover,.tile:hover,.acct-tile:hover,.stat.link:hover){background:#2b374b;border-color:#7188af}[data-theme=dark] .rc-topic{color:var(--navy-300)}[data-theme=dark] :is(.brief-strip,.reply-pending-head,.ticket-ai>header,.recent-dialog-head,.attachment-preview-head){background:var(--surface-header)}[data-theme=dark] :is(.field input,.field textarea,.field select,.search,.search.big,.acct input[type=password],.acct input[type=text],.support-link-row input,.location-dialog input,.location-dialog select){background-color:var(--field)}[data-theme=dark] :is(.field input:focus,.field textarea:focus,.field select:focus,.search:focus-within,.acct input:focus){background-color:#202c3f}[data-theme=dark] .composer textarea{background:var(--field);border-radius:10px 10px 0 0}[data-theme=dark] :is(.ticket-ai-chat,.composer-foot){background:var(--surface-2)}[data-theme=dark] .bubble{box-shadow:var(--shadow-sm)}[data-theme=dark] .gate{background:radial-gradient(ellipse at 50% 0%,#303e55,transparent 65%),var(--canvas)}[data-theme=dark] .gate-card{border:1px solid var(--line);box-shadow:var(--shadow-lg)}}@media print{.theme-toggle,.gate-theme{display:none}}@media screen and (forced-colors: none){:root{--scroll-thumb: #929eb3;--scroll-thumb-hover: #6f7e98}:root,:root *{scrollbar-color:var(--scroll-thumb) transparent}@supports not (scrollbar-color: auto){::-webkit-scrollbar{width:12px;height:12px}::-webkit-scrollbar-track,::-webkit-scrollbar-corner{background:transparent}::-webkit-scrollbar-thumb{background:var(--scroll-thumb);border:3px solid transparent;border-radius:999px;background-clip:padding-box}::-webkit-scrollbar-thumb:hover{background-color:var(--scroll-thumb-hover)}.ticket-ai-content::-webkit-scrollbar{width:8px;height:8px}.ticket-ai-content::-webkit-scrollbar-thumb{border-width:2px}}}